Assistant Director of TAY Rapid Rehousing

DescriptionMission Statement
Through the use of social and restorative justice principles, Five Keys provides traditionally underserved communities the opportunity to improve their lives through a focus on the Five Keys: EDUCATION, EMPLOYMENT, RECOVERY, FAMILY, COMMUNITY.

Rehousing Programs
Five Keys has case management contracts with the San Francisco Department of Homelessness and Supportive Housing (HSH) for a number of re-housing programs designed to place people who are unhoused or are guests in temporary shelters into permanent housing on the private market with temporary subsidies or permanent vouchers. These programs include Rising Up for transitional aged youth, Adult Rapid Rehousing, Flexible Pool Subsidy Program, and Emergency Housing Vouchers for returning citizens. Five Keys is contracted to provide individualized care management for participants who are placed into these programs through the coordinated entry system. These programs are complex partnerships between various organizations in San Francisco– including HSH, the Office of Economic and Workforce Development, the SF Department of Public Health, and multiple community-based agencies that provide housing location and rental subsidy services.

Five Keys Overview
Five Keys is a nonprofit organization that operates an extensive network of programs across California. With a presence in 14 counties and over 120 locations, Five Keys focuses on various initiatives aimed at empowering individuals and families to overcome poverty and inequity. The organization's programs encompass a wide range of services, including public charter schools, restorative justice programs in jails and prisons, shelters, permanent supportive housing, and the development of new housing and support programs. At Five Keys, the overarching objective is to uplift individuals and families by providing them with essential resources. This includes education, housing, employment, and the necessary tools to sustain their progress. By offering these fundamental elements, the organization aims to create positive and lasting change in communities, making them better places for everyone.

Our Core Competencies
A well qualified candidate has the capacity to communicate effectively, collaborate with others while building positive relationships, demonstrates strong problem solving skills, has a dynamic learning mindset, and remains committed to a high level of cultural and social awareness. A successful candidate will work well under pressure, observe appropriate boundaries and operate with a high degree of emotional intelligence.

What it’s really like to join our agency…
At Five Keys, culture matters. Culture is at the very core of everything we do and impact on a daily basis. We’ve made a commitment to building an inclusive culture that seeks collaboration over hierarchy to create empowered work teams. We serve vulnerable populations daily and we strive to approach everyone with compassion, patience and a trauma informed approach. We choose to push past discomfort to have difficult conversations to impact the greater good. This allows us the opportunity to collaboratively create an inclusive culture and transform the world around us.

BENEFITS

We offer very low monthly costs for medical, dental, and vision insurance, along with generous time off! Various pre-tax flexible spending accounts and retirement account 403(b) are available. We provide annual reimbursements up to $100 towards gym membership, smoking cessation, and weight loss programs. Annual athletic event participation and annual massages are reimbursed up to $50. Other Company-paid benefits, including free wellness-related apps, an Employee Assistance Program, and a comprehensive mental health care platform, are available to you and your dependents.
QualificationsJOB SUMMARY

The Assistant Director of TAY Rapid Rehousing reports to the Director of Rehousing Programs and is accountable for the comprehensive management of multiple re-housing contracts. This position provides daily supervision for a team of supportive services case managers and represents Five Keys regularly at partnership and stakeholder meetings. Key responsibilities also include administrative support related to program policies, partnerships, and outcome monitoring. The ideal candidate will be an excellent leader and will have experience in managing different programs and responsibilities. They will support staff members to strive to raise the standard of professionalism and ensure the highest standards and opportunities are offered to our program participants, our partners, and fellow staff.

We are looking for someone who insists on maintaining a positive attitude and enjoys supporting a diverse group of people. If this job is for you, you are ready to support the Five Keys mission by creating a learning and work environment of mutual respect and fairness, while encouraging creative and critical thinking through an equity lens.

JOB DUTIES AND RESPONSIBILITIES

Programmatic

Collaborates with the Director of Rehousing and the other Five Keys Leaders to explore strategic opportunities and innovative approaches that enhance or expand services for housing guests and program participants
Collaborates with program partners, including local, county, and federal housing agencies, to ensure quality service delivery, while fostering innovative thinking, cooperation, and service integration among staff, partners, programs, and other Five Keys divisions
Develops and manages the care coordination policies and procedures to ensure that Five Keys meets contractual obligations and delivers high quality services to program participants
Recommends new approaches, policies, and procedures to effect continual improvement in department efficiency and service performance
Supports staff by ensuring a work environment marked by positive communication, participation, and opportunity for professional development
Works closely with leadership and employees to improve work relationships, build morale, and increase productivity and retention
With the support of the Director of Rehousing Programs and government housing agencies, ensures effective service delivery by overseeing development and management of quality assurance and program evaluation
Attend assigned partner and stakeholder meetings and represents Five Keys with professionalism
Represents Five Keys in partnerships, networks, and coalitions to promote positive and collaborative working relationships that support rehousing programs
Assist in the development of a community resource list
Completes other duties as assigned

Administrative

Ensures staff are properly trained on timely, accurate data collection policies, procedures and strategies
Provides oversight of placement and outcome data through routine monitoring and staff coaching
Effectively engages and motivates external partners and staff to enhance the quality and efficiency of rehousing care management services.
Ensures the program is prepared for external program monitoring, including audits by funding and other agencies
Ensures safety procedures are followed by employees, subcontractors, and care management staff
Takes ownership of the program's administrative processes, including updating procedures, instituting new policies, and providing staff training and coaching as needed

Fiscal and Regulatory

Maintains productive working relationships with key private and public funders
Maintaining documentation and financial records in compliance with audit standards and responding to audit findings
Ensuring timely payment to landlords, vendors, and service providers
Monitoring spending against budgets and ensuring timely and accurate recordkeeping (e.g., rent payments, utility assistance, deposits)
Ensures program is fully compliant with contractual obligations, provides daily oversight, and adjusts policies and procedures as needed
Works with the Director of Rehousing Programs to track outcome objectives
Prepares reports on care coordination services, gaps, and areas for improvement to Five Keys leadership, funding agencies, and other partners
Ensures all care management staff remain compliant with training requirements, including harm reduction, the administration of NARCAN, and de-escalation strategies
Other duties as assigned

KNOWLEDGE AND SKILLS

Experience working with individuals experiencing homelessness, with a strong understanding of their unique needs and the supportive services required for successful program engagement
Experience working in harm reduction environments and supportive housing placements
Advanced problem-solving and collaboration skills, ability to think critically to resolve concerns tactfully and efficiently and achieve shared goals
Excellent written and verbal communication skills with the ability to effectively collaborate
Ability to follow and provide verbal instructions in emergency situations
Strong interpersonal and communication skills, including active listening and high emotional intelligence, and a collaborative mindset.
Demonstrate a strong willingness to learn and the flexibility to adapt effectively in a dynamic, constantly evolving environment
Advanced proficiency in Zoom, Microsoft Office, Google Workspace, and using databases to track program outcomes
Able to maintain strict confidentiality and take all precautions when handling sensitive information
Ability to maintain professional, respectful, honest interactions with participants, staff and outside agencies
Ability to work effectively as part of a multidisciplinary team and demonstrate cultural sensitivity when engaging with a diverse population of participants and staff
Possess excellent charting, record-keeping skills and the ability to train and coach staff
Must have a solid understanding of and sensitivity to the challenges faced by individuals with substance use and/or mental health conditions, such as PTSD, psychosis, bipolar disorder, and borderline personality traits
Strong knowledge of mental health resources available to low-income adults
Skilled in crisis intervention techniques and capable of applying them effectively
Strong knowledge of social services and area resources

EDUCATION AND WORK EXPERIENCE

Bachelor's Degree with a minimum of 1 year of paid experience serving homeless populations, or
Associates Degree with a minimum of 3 years of paid experience serving homeless population, or
5 years of paid experience serving homeless populations
Supervisory experience is highly desired</sp