Tech - L2 Server Repair Dept. III Mon - Fri (3:45pm - 12:15am)

DescriptionSummary

The Server Repair Tech will be responsible for testing, trouble shooting, and replacement of parts on servers sent to SMS for diagnosis and repair.

Responsibility

Daily Responsibilities – 90%

Inspect, test, and diagnose servers
Replace parts as needed
Conduct and analyze server stress tests
Document all symptoms, test results, and parts replaced in shop floor tool
Collaborate with motherboard repair, motherboard testing, QC, whole unit repair, and inspections personnel
Provide back up for QC, inspection, whole unit repair, and motherboard testing
Maintain parts consumption
Other duties as assigned by leadership

Team building & leadership – 10%

Maintain and nurture positive work environment
Work and collaborate with other teams such as warehouse, shipping, receiving, etc.
Follow process for system and parts management

Other Personal Skills Required

Know basic server architecture
Know how to assemble components to make server functional
Run and understand testing diagnostics
Understand basic networking architecture
Understand basic error codes
Able to trouble shoot common server errors and issues
Motivated to solve problems
Interested in constantly learning about servers and networking
Increased understanding of testing and error codes
Brings knowledge to enhance trouble shooting and diagnosis of failures
Understands end to end flow of server repair process
Know Linux commands and able to use terminal.

QualificationsEducation and Experience

Education – High school diploma or equivalent technical experience, certifications in Server support and architecture desired
Experience – troubleshooting and diagnosing servers, experience with computer tools such as email, spreadsheets, and call tracking or shop repair tools
Experience with replacing parts on servers
Experience with server configuration
Good written and verbal skills – needs to documents errors and repairs
Industry/Environment: Prefer to have worked in a PC or server type of environment

Must be able to identify and resolve problems in a timely manner.

SMS’s Competencies:

Shows determination to achieve excellent results
Committed to process improvement
Demands top performance
Inspires commitment

Physical Demands

While performing the duties of this job, the employee is constantly required to sit and stand for long periods of time.
Employee must be able to lift objects approximately up to 50lbs
Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.

Working Conditions

While performing the duties of this job, the employee is constantly required to sit/stand for long periods. Employee must be able to lift objects approximately up to 30 lbs. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to tolerate moderate to high noise levels in a warehouse environment. Office and outside environmental conditions found in the warehouse, hot in the summer, cold in the winter. Individuals may need to walk for an extensive period of time while working and walking the facilities; to reach over shoulder heights; bend or stoop below the waist; repetitive wrist, hand, or finger movement.

SMS InfoComm Corporation is an equal opportunity employer. Diversity and Inclusion are the foundation of our culture.

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.