System Operations/Network Operations Center

As a Application Support at Cartrack Technologies, your main role is to monitor, analyst issue and ensure the proper functioning of IoT devices installed in customer vehicles.

Responsibilities

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• Monitor and ensure all installed devices are working correctly and transmitting data as expected
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• Troubleshoot and resolve technical issues related to GPS, Censor and other devices system connectivity
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• Support Customer Service by answering advanced technical inquiries
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• Coordinate with technical and technician teams when support is required
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• Escalate unresolved issues to relevant departments or higher support levels
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• Maintain records of issues and solutions for future reference

Qualifications

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• Bachelor’s degree in IT, ICT, Engineering, or a related field
• (or equivalent hands-on experience)
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• New graduates are welcome, or candidates with up to 1 year of experience in Technical Support or Technical Operations Support *training and guidance will be provided
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• Basic understanding of wireless systems, IoT systems, or networking concepts is an advantage
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• Analytical skills to review device data, system dashboards, and support tickets
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• Strong problem-solving skills with good attention to detail
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• Good communication skills in Thai; English is a plus
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• Willingness to learn and adapt to new technologies and systems
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• Available to stand by to support field teams during holidays (Sat or Sun). Stand by date will be inform and plan in advance.