Change Manager

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Your Role

As a Change Manager, you will play a critical role in ensuring that IT changes are planned, assessed, approved, and implemented with minimal risk to business operations. You will be responsible for governing the end-to-end Change Management process, driving adherence to ITIL best practices, and ensuring operational stability across complex enterprise environments.

This role requires a strong balance of process governance, stakeholder management, risk assessment, and operational leadership. You will work closely with technical teams, service delivery managers, customers, and business stakeholders to coordinate change activities, facilitate change advisory boards (CAB), manage change risks, and drive continuous improvement initiatives that strengthen service reliability and compliance.

What you will do

• Govern and manage the end-to-end IT Change Management process, ensuring compliance with ITIL standards, customer requirements, and operational policies.
• Review, assess, and approve change requests by evaluating business impact, technical risk, implementation plans, and rollback strategies.
• Lead Change Advisory Board (CAB) meetings, facilitating discussions and securing appropriate approvals for planned changes.
• Coordinate with application, infrastructure, network, security, and delivery teams to ensure successful planning and execution of changes.
• Monitor change performance metrics, success rates, failed changes, and compliance trends, driving corrective actions and service improvements.
• Manage high-risk and major changes, ensuring appropriate stakeholder communication, risk mitigation, and executive visibility where required.
• Maintain accurate change records, governance documentation, audit evidence, and reporting to support compliance and operational excellence.
• Identify opportunities to improve change processes, automation, governance controls, and stakeholder engagement to enhance service stability and efficiency.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their

work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline
• 5+ years of experience in IT Service Management, Change Management, Service Delivery, or Operations Management.
• Strong understanding of ITIL Change Management processes, governance frameworks, and risk management principles.
• Experience facilitating CAB meetings and managing change approval workflows in complex enterprise environments.
• Proven ability to assess technical and business risks associated with infrastructure, application, cloud, and security-related changes.
• Strong stakeholder management and communication skills, with the ability to influence decision-making across technical and business teams.
• Experience working with ITSM platforms such as ServiceNow, BMC Remedy, Jira Service Management, or similar tools.
• Strong analytical, organizational, and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.

Preferred Skills and Experience

• ITIL Foundation, ITIL 4, or other IT Service Management certifications.
• Experience managing Change Management processes in large-scale managed services or global enterprise environments.
• Knowledge of Incident, Problem, Release, and Configuration Management processes.
• Experience supporting cloud environments including AWS, Azure, or Google Cloud Platform (GCP).
• Familiarity with DevOps, Agile, CI/CD pipelines, and change automation practices.
• Experience driving process improvement, governance transformation, or operational excellence initiatives.
• Strong reporting and data analysis skills with experience using dashboards, KPIs, and service metrics.
• Experience working in regulated industries or environments with strict audit and compliance requirements.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.