Junior Colleague Experience Executive

Join us at Miral Experiences!
Miral Experiences is a region’s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB™ Abu Dhabi, as well as cultural treasures like Qasr Al Watan.
We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.

About the Role

At Miral Experiences, our Colleague Experience team plays a vital role in shaping the employee journey from onboarding to offboarding. As the first point of contact for new joiners and a trusted support function throughout the employment lifecycle, the team delivers exceptional service that directly impacts colleague engagement, satisfaction, and overall employee experience.
We are looking for a highly organized and customer-focused Colleague Experience Coordinator to join our team. In this role, you will support colleagues across multiple HR functions, ensuring seamless HR operations, accurate data management, and outstanding stakeholder experiences.

Key Responsibilities

Colleague & Customer Experience

• Serve as a primary point of contact for colleagues and their families throughout their employment journey.
• Support onboarding, relocation, immigration, medical insurance, and visa processes.
• Provide timely and professional responses to colleague queries via email, MS Teams, phone, and face-to-face interactions.
• Deliver exceptional customer service while maintaining confidentiality and professionalism.
• Manage complex employee inquiries related to HR policies, benefits, salaries, and entitlements.
• Support and facilitate the Colleague Induction Program.

HR Operations & Process Excellence

• Process and maintain employee records with 100% accuracy in the HR system.
• Coordinate employment contracts, visa applications, renewals, and related government processes.
• Ensure compliance with company policies, immigration requirements, and legal regulations.
• Monitor critical timelines to avoid penalties and ensure smooth service delivery.
• Identify opportunities for process improvements and maintain up-to-date SOPs.
• Handle escalations, exceptions, and stakeholder communications professionally.

HCM Data & Administration

• Maintain accurate employee information within Oracle HCM/HR systems.
• Organize and maintain confidential employee files and records.
• Review approvals and identify data inconsistencies.
• Produce reports and support HR operational requirements.

Office & Financial Administration

• Raise and manage Purchase Requisitions (PRs) and follow up through completion.
• Liaise with Finance and Procurement teams.
• Track budgets, invoices, and operational expenses.
• Monitor office supplies and inventory levels.

Cross-Training Opportunities
This role offers the opportunity to gain experience across multiple functions, including:

• Onboarding
• HR Operations
• Offboarding
• Transport Services

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Accommodation Services
What We're Looking For
Essential Qualifications & Experience

• High School Diploma or equivalent.
• Minimum 2-3 years of experience in Human Resources or a related administrative function.
• Strong customer service and stakeholder management skills.
• Excellent verbal and written communication skills in English.
• Strong organizational skills with exceptional attention to detail.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Ability to manage multiple priorities in a fast-paced environment.
• Empathetic, approachable, and solution-oriented mindset.

Desirable Qualifications

• Diploma, Associate Degree, or Bachelor's Degree in Human Resources, Business Administration, or a related field.
• Experience with Oracle HCM/HRMS.
• Additional language skills are advantageous.

Shape the Future With Us
At Miral Experiences, we don’t just create world-class destinations - we create unforgettable memories for our guests and remarkable careers for our people.
From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We’re driven by passion, powered by innovation, and committed to excellence in everything we do.
We’re looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there's a place for you at Miral Experiences.