Lead Functional Consultant, Professional Services

Lead Functional Consultant – Professional Services
Position Description:
We are seeking a highly skilled and motivated Lead Functional Consultant to join our team. The ideal candidate will be responsible for driving end-to-end ICI (Icertis Contract Intelligence) implementations, while ensuring that our customers receive exceptional value and solutions that exceed their expectations.
Your key responsibilities would include:

1. Value Orientation & Consulting:

• Act as a trusted advisor to customers, providing expert guidance & insight to help achieve their business objectives.
• Drive a value-oriented approach to ensure the customer derives tangible benefits from the implementation.
• Collaborate with customers to understand their needs & challenges, offering tailored solutions that address their specific requirements which could include recommending business process changes.
• Combine domain, business process, ICI, and customer knowledge to drive solutions that focus on outcomes and aligned with best practices.

2. Application Design & Solution Development:

• Lead the design & development of a comprehensive solution that meets all customer requirements.
• Apply Usability & Digital transformation principles in designing the solution.
• Ensure final solution meets all quality guardrails especially in terms of user experience & configuration defects.
• Collaborate with internal teams especially technical & AIML teams to ensure a successful implementation.

3. Being a Subject Matter Expert (SME):

• Be hands-on in product configuration and obtain all the relevant Icertis certifications in a reasonable time frame.
• Develop a strong understanding of CLM, Industry and Procurement & Sales processes.
• Stay updated with emerging technologies especially GenAI, EAI and reporting

4. Customer Management & Rapport Building:

• Build strong relationships with customers, fostering trust & collaboration throughout the implementation process.
• Demonstrate assertive & effective communication in managing customers’ expectations and addressing concerns.
• Be the primary point of contact for the key business stakeholder of the Customer especially around Business Value, Business Process and Change management.

1. Other Responsibilities:2. Ability to conduct end to end workshops and whiteboarding.
3. Training, documentation, compliance of project management process & systems.
4. Motivating and managing teams.
5. Understanding of project financials.
6. Quality assurance and quality control.