Senior Functional Consultant, Professional Services

Drive customer-facing delivery of Icertis SAP Solution Extensions, partnering with SAP, customers, implementation partners, Product, and CloudOps to deliver successful solution design and implementation. The role combines functional/technical consulting, project execution, and best-practice enablement across the SolEx ecosystem.

Key Responsibilities

• Act as a customer-facing Solution Consultant for SAP–Icertis Solution Extension engagements.
• Lead solution design, configuration guidance, best-practice recommendations, and technical/functional workshops across SAP and Icertis.
• Work closely with SAP, customers, and implementation partners to understand requirements, resolve design challenges, and drive project success.
• Support SAP Ariba / S/4HANA integration and Icertis Contract Intelligence use cases, including solution architecture and configuration.
• Provide project oversight and hands-on support across key phases—from discovery and design through UAT, go-live, and post-go-live handover.
• Partner with Product and CloudOps on complex issues, product capabilities, enhancements, and customer-specific challenges.
• Contribute to standardization, reusable assets, best practices, accelerators, and knowledge management for the SolEx program.
• Support customer adoption, value realization, and expansion by identifying opportunities and ensuring successful usage of the solution.
• Help strengthen the SAP–Icertis partnership through enablement, workshops, field feedback, and continuous improvement of the SolEx engagement model.