Trainee - 2nd level supporter in the field of Messaging (extended office time) - REF5828K

• Working on the end user tickets. (Mostly Messaging and Citrix related.)
• Accurate, precise work, including pre- and post-documentation of each task
• Keeping SLAs by ensuring the quick handing of tickets.
• Starting escalation procedure in case of CBI high or Critical issues.
• Improving the knowledge base
• Cooperation with other resolver teams.
• English
• Extended office time coverage. (8-hour shifts, covering 05:30-20:00)
• Work at least 100-140 hours in a month
• Commitment to at least 20-25 hours of work per week
• Active (or passive under 25) full-time student status for at least one year

Please note: remote working is only possible from within Hungary due to European taxation regulations.

• Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.