Engineer QMPP C

• Provide direct customer service by addressing quality reports received via email or through the customer's official portals.
• Respond promptly to customers upon detection of a potential quality issue in the field or on the production line.
• Participate as a member of a cross-functional team to develop and present structured problem-solving analyses (8D, A3, 5 Whys, Ishikawa) within customer-defined timelines and formats.
• Submit reports to customers on time, either via email or through customer-specific portals.
• Ensure the implementation of immediate, corrective, and preventive actions, verifying their effectiveness while acting as the internal customer representative.
• Manage the analysis of sensors with functional failures returned by customers to identify the root cause of the issue.
• Review technical reports for parts with functional failures to ensure they are clear and accurate for both internal and external communication.
• Coordinate containment activities at customer plants when deviations are detected in the field or during production.
• Communicate containment, corrective, and preventive actions to customers professionally and within the required timeframe.
• Maintain constant and effective communication with customers to ensure satisfaction and timely closure of open issues.
• Ensure compliance with customer-specific requirements related to processes, quality portals, audits, and KPIs (PPM, response times, and escapes).
• Participate in internal, customer, or certification audits (IATF/ISO), providing support to the necessary areas and ensure all relevant information is properly organized and up to date.
• Ensure timely and accurate closure of CQTS cases within the SAP system.
• Perform analysis of warranty data, trends, forecasts, and results.
• Prepare and deliver presentations related to 8D reports and Customer Quality escalations.
• Customer Specific Requirements (CSR).
• Failure Analysis (FA) - Laboratory Analysis – Testing methodologies – Product behavior.
• IATF 16949.
• ISO 9001.
• Strong problem-solving, attention to detail, proficiency in quality assurance methodologies, and excellent.
• Customer relationship management.
• English (advanced)
• Bachelor's Degree Industrial Engineering.

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