IT Support Specialist

Join our team as an IT Support Specialist in Toronto, where you will be the primary point of contact for internal employees, delivering exceptional technical support and managing core identity, collaboration platforms, and SaaS systems. You will also leverage automation, scripting, and modern DevOps practices to streamline user lifecycles and ensure our workforce operates securely and efficiently. Enjoy a range of benefits, including six weeks of paid vacation, equity options, and comprehensive health coverage.

• Serve as the first point of contact for internal employees, triaging incoming requests through the ticketing system and established support processes.
• Troubleshoot and resolve workstation, laptop, mobile, and basic network issues for on-site staff and remote employees, escalating more complex support cases to senior staff or the appropriate team.
• Manage end-to-end employee onboarding and offboarding workflows, ensuring zero-day access provisioning, hardware readiness, and secure offboarding compliance.

• Experience with Mobile Device Management (MDM) platforms such as Iru (macOS) and Microsoft Intune (Windows)
• Comfort supporting employees in Slack and other everyday collaboration tools such as Microsoft Office 365 (channels, apps, notifications, and common access issues)
• Basic understanding of networking fundamentals (TCP/IP, DNS, Wi-Fi, and VPN), with familiarity supporting UniFi/Ubiquiti equipment a plus
• A patient, helpful, solutions-oriented approach to supporting internal staff, with a commitment to follow-through and a positive experience for every request
• Strong experience with supporting user accounts, password resets, MFA, and SSO, specifically with Okta and Google Workspace
• 3 to 7 years of experience in help desk, internal IT support, or a similar technical support role. Experience in a fast-paced or global team is a plus
• If any of the above doesn’t line up exactly with your experience, we still encourage you to apply