TikTok Shop - WMS Product Solution & Operation Manager

The Warehouse Execution Systems team is responsible for planning and developing the core operational systems including WMS (Warehouse Management System) and DCS (Distributed Control System) — that power our warehouse network across multiple scenarios, from fulfillment centers and inbound sortation centers to storage & fulfillment centers and consumer package sortation centers. Our systems are the backbone of day-to-day warehouse operations, enabling teams to improve productivity, streamline workflows, and drive down operating costs at scale.

Responsibilities

• Lead the solution design, rollout, and operational optimization of the Warehouse Management System (WMS) and Distribution Center System (DCS), supporting fulfillment centers and sortation centers across multiple regions.
• Drive successful new site launches by leading system implementation, operational readiness, user acceptance testing (UAT), and on-site training for warehouse operations teams.
• Partner closely with Operations, Product Management, Engineering, and regional stakeholders to deliver scalable system solutions and ensure successful feature adoption across all fulfillment sites.
• Provide frontline operational support for warehouses by identifying and resolving system issues, analyzing operational data, and driving continuous improvements in system functionality and business processes.
• Leverage data and operational insights to identify optimization opportunities, improve warehouse efficiency, operational quality, and cost performance.
• Drive continuous product enhancements and innovation by translating operational needs into scalable platform capabilities that can be reused across different markets and business scenarios.

Minimum Qualification(s)

• Bachelor's degree or above in Supply Chain Management, Industrial Engineering, Computer Science, Information Systems, or a related field.
• 5+ years of experience in warehouse management, supply chain systems, logistics technology, or solution design.
• Strong understanding of warehouse operations, fulfillment processes, and warehouse management systems (WMS);
• Excellent analytical and problem-solving skills, with the ability to leverage data to drive operational and product decisions; Strong project management skills with a proven ability to manage cross-functional initiatives in a fast-paced environment.
• Excellent communication and stakeholder management skills, with the ability to collaborate effectively across Operations, Product, Engineering, and regional business teams.

Preferred Qualification(s)

• Experience supporting multi-region or global operations and working across diverse cultures is preferred.
• Experience with sortation systems (DCS/WCS/WES) is a plus.