Database Support Engineer (Japanese Speaking)

About SupabaseSupabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.About the RoleWe’re looking for an experienced, fluent Japanese speaking Database Support Engineer to join our Support Team and help developers unblock complex issues, build more reliably, and get the most out of the Supabase platform. You’ll work closely with customers and engineering, helping us improve product quality and developer experience based on real-world usage.This role is ideal for someone who thrives in async, fast-paced environments and is excited about building developer tools that scale to millions.What You’ll Be Responsible forIn this role, you’ll:Investigate and resolve advanced customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries.Provide consultative, proactive advice to optimize workloads, avoid common pitfalls, and tailored advice to our most advanced users.Reproduce bugs, isolate root causes, propose workarounds, and escalate to engineering with solid repro steps.Ask smart, targeted questions that turn incomplete reports into actionable cases.Communicate clearly and empathetically with customer users of all levels—especially during high-impact or time-sensitive <situations.Spot> patterns across tickets and recommend improvements to docs, tooling, and the product itself.Mentor junior team members and help raise the overall bar for support <quality.You> Might Be a Good Fit If YouYou have 6+ years in technical support, backend engineering, SRE, or <similar.You> know PostgreSQL deeply—autovacuum behavior, WAL growth, long-running transactions, table bloat, and other <internals.You>’re strong in high-performance SQL and query <optimization.You>’re comfortable troubleshooting complex setups, including multi-tenant schema <patterns.You> can debug edge functions and understand distributed system behavior when failures get <tricky.You>’ve handled data migration issues (pg_dump/restore, schema drift, failed migrations) and know how to recover <safely.You> have hands-on experience with cloud hosting providers like <AWS.You>’re comfortable in terminal and Linux <environments.You> thrive in high-volume situations and can form/test assumptions quickly.BenefitsRemote-first teamESOP equityTech allowanceRegional healthcare coverageProfessional development budgetFlexible, async-friendly cultureAdditional RequirementsMust be a fluent bilingual Japanese/English SpeakerMust have experience support complex technical products in Japanese with native speakersIdeally located in Japan, but location is flexible as long as you can work during Japan business hours.What We OfferFully RemoteWe hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.ESOPEvery team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building <together.Tech> AllowanceUse this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best <work.Health> BenefitsSupabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.Annual Off-SitesOnce a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.Flexible WorkWe operate asynchronously and trust you to manage your own time. You know what needs to be done and when.Professional DevelopmentEvery team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.About the TeamSupabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.~400 team members60+ countries20+ languages spokenOver $1B raised (including our $500M Series F)540,000+ community membersWe move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.