Team Lead of HomeCare Sales at FreedomCare — United States

About The Role

&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.&amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We pride ourselves on our values which drive the level of care that we deliver to our patients:&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Here For You (An attitude of service, empathy, and availability)&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Own It (Drive and ownership)&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Do the Right Thing (High integrity)&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Be Positive (Great attitude and a can-do positive approach to challenges)&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Join our team and make a positive impact on the lives of others! We are looking for a Team Lead&lt;/span&gt; &lt;span style=&quot;font-weight: 400;&quot;&gt;for our team in Georgia.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;&lt;strong&gt;&lt;em&gt;This is a Hybrid role, 3 days in our Douglasville, GA office and 2 days remote, Monday through Friday 9AM to 6PM Eastern Time.&amp;nbsp;&lt;/em&gt;&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Department &amp;amp; Position Overview:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span data-contrast=&quot;none&quot;&gt;FreedomCare’s Georgia operations support Structured Family Caregiving (SFC), a Medicaid home and community-based service option that helps eligible individuals receive daily care from a qualified live-in family caregiver, with coaching and oversight to support safe care at home.&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559740&amp;quot;:259}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span data-contrast=&quot;none&quot;&gt;The Team Lead is responsible for the day-to-day management, coaching, and development of a team of &lt;/span&gt;&lt;span data-contrast=&quot;none&quot;&gt;Homecare Sales Specialists. This team’s goal is to educate prospective patients and caregivers, assessing eligibility, and supporting enrollment progression through Service Record creation.&lt;/span&gt;&lt;span data-contrast=&quot;none&quot;&gt; This role ensures team members have the guidance, workflow clarity, performance support, and accountability needed to deliver accurate, timely, compliant, and customer-focused service to prospective patients.&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559685&amp;quot;:25,&amp;quot;335559739&amp;quot;:280,&amp;quot;335559740&amp;quot;:271,&amp;quot;335559991&amp;quot;:10}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span data-contrast=&quot;none&quot;&gt;The Team Lead of HomeCare Sales is critical in translating operational priorities into daily execution by monitoring queues, reviewing performance data, managing attendance and schedule adherence, supporting quality standards, and resolving escalations. This role requires strong people leadership, operational discipline, clear communication, data-informed coaching, and a commitment to developing high-performing teams while maintaining a compassionate, patient-first approach.&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559685&amp;quot;:25,&amp;quot;335559739&amp;quot;:280,&amp;quot;335559740&amp;quot;:271,&amp;quot;335559991&amp;quot;:10}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Day You Will:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span data-contrast=&quot;none&quot;&gt; Directly supervise a team of Specialists, executing daily operational priorities, participating in coaching, attendance management, performance management, development planning, and recognition activities.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;none&quot;&gt; Serve as the primary point of contact for team member questions, concerns, and escalated issues, ensuring timely resolution and appropriate escalation when needed.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;none&quot;&gt; Manage and monitor attendance, punctuality, and schedule adherence to ensure adequate coverage, operational efficiency, and achievement of service-level goals.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;none&quot;&gt; Monitor daily workflows, workload distribution, call queue activity, and productivity to ensure team members meet performance expectations, customer service standards, policies, procedures, and compliance guidelines.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;none&quot;&gt; Drive performance against established KPIs, including quality scores, conversion rates, productivity metrics, schedule adherence, attendance, customer satisfaction measures, and other operational indicators.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;none&quot;&gt; Deliver effective coaching and development through regular performance discussions, data-driven feedback, real-time coaching, and structured follow-up plans focused on productivity, efficiency, quality, compliance, and customer service excellence.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;none&quot;&gt; Conduct reviews of service records, documentation, phone calls, and operational data to ensure accuracy, quality, compliance, and adherence to organizational standards.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;none&quot;&gt; Use performance data, quality findings, customer feedback, and operational insights to develop action plans that support continuous improvement and team objective achievement.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;none&quot;&gt; Ensure team members consistently adhere to company policies, standard operating procedures, HIPAA requirements, privacy standards, and other applicable regulatory guidelines.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;none&quot;&gt; Identify system, workflow, or process improvement opportunities that enhance team performance, quality, efficiency, compliance, and customer experience.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;none&quot;&gt; Communicate organizational updates, process changes, performance expectations, and training initiatives from leadership and cross-functional teams to direct reports, ensuring understanding and consistent execution.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;none&quot;&gt; Interview, onboard, train, and develop Specialists while fostering a culture of accountability, engagement, continuous learning, and high performance.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;none&quot;&gt; Support relationships with external partners and organizations as needed to resolve operational issues and support department objectives.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Ideal Candidate Will Possess:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li data-leveltext=&quot;&quot; data-font=&quot;Symbol&quot; data-listid=&quot;4&quot; data-list-defn-props=&quot;{&amp;quot;335552541&amp;quot;:1,&amp;quot;335559685&amp;quot;:540,&amp;quot;335559991&amp;quot;:360,&amp;quot;469769226&amp;quot;:&amp;quot;Symbol&amp;quot;,&amp;quot;469769242&amp;quot;:[8226],&amp;quot;469777803&amp;quot;:&amp;quot;left&amp;quot;,&amp;quot;469777804&amp;quot;:&amp;quot;&amp;quot;,&amp;quot;469777815&amp;quot;:&amp;quot;hybridMultilevel&amp;quot;}&quot; data-aria-posinset=&quot;1&quot; data-aria-level=&quot;1&quot;&gt;&lt;span data-contrast=&quot;none&quot;&gt;High school diploma or equivalent required, bachelor’s degree preferred.&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559740&amp;quot;:259}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li data-leveltext=&quot;&quot; data-font=&quot;Symbol&quot; data-listid=&quot;4&quot; data-list-defn-props=&quot;{&amp;quot;335552541&amp;quot;:1,&amp;quot;335559685&amp;quot;:540,&amp;quot;335559991&amp;quot;:360,&amp;quot;469769226&amp;quot;:&amp;quot;Symbol&amp;quot;,&amp;quot;469769242&amp;quot;:[8226],&amp;quot;469777803&amp;quot;:&amp;quot;left&amp;quot;,&amp;quot;469777804&amp;quot;:&amp;quot;&amp;quot;,&amp;quot;469777815&amp;quot;:&amp;quot;hybridMultilevel&amp;quot;}&quot; data-aria-posinset=&quot;2&quot; data-aria-level=&quot;1&quot;&gt;&lt;span data-contrast=&quot;none&quot;&gt;Experience managing, supervising, or informally leading a group or team of employees&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;Ability to influence, motivate, and support employees while fostering accountability and high performance.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Strong analytical, organizational, critical-thinking, and time-management skills.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Ability to analyze data, identify performance trends, and implement improvement strategies.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Excellent verbal and written communication skills, with the ability to clearly explain expectations, feedback, process changes, and next steps.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Effective conflict resolution, decision-making, and problem-solving abilities.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Strong attention to detail and commitment to quality, compliance, and accurate documentation.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Knowledge of compliance requirements, privacy standards, and organizational policies and procedures, with the ability to reinforce and monitor adherence across the team.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Ability to manage multiple priorities in a fast-paced environment while maintaining consistency, follow-through, and operational discipline.&amp;nbsp;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Why work at FreedomCare?&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We are here for you and committed to providing a best-in-class employee experience.&amp;nbsp; We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;&lt;div class=&quot;content-pay-transparency&quot;&gt;&lt;div class=&quot;pay-input&quot;&gt;&lt;div class=&quot;description&quot;&gt;&lt;p&gt;&lt;span style=&quot;font-size: 14px;&quot;&gt;At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $23.00 and $26.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;&lt;div class=&quot;title&quot;&gt;Compensation Range&lt;/div&gt;&lt;div class=&quot;pay-range&quot;&gt;&lt;span&gt;$23&lt;/span&gt;&lt;span class=&quot;divider&quot;&gt;&amp;mdash;&lt;/span&gt;&lt;span&gt;$26 USD&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;