Welcomist Internship - Boutique Roma

GENERAL ROLE

The Welcomist Intern will deliver and ensure the best customer experience to our clients! He/She will rapidly gain an understanding of retail fashion luxury industry and how an important Store is daily organized.

MAIN RESPONSABILITIES

The Intern will be involved in the following activities

• -
• Welcome clients with a warm and hospitable greeting;
• -
• Build strong relationships with clients in order to discover their needs and wishes;
• -
• Talk to clients while they wait to be with the Sales Associate in charge of the Métier they are interested in;
• -
• Manage customer queues through a dedicated app on Hermès devices;
• -
• Support the Sales Associates Team by helping schedule their appointments and customer visits;
• -
• Manage front and back relationship with the Operations Teams to ensure the online, after sales service and reservations orders delivery.

PROFILE

• -
• Bachelor’s degree preferably with a linguistic or fashion/luxury focus;
• -
• Fluency in Italian and English. A third language will be considered an advantage;
• -
• Proficient with Excel / IT tools;
• -
• Willing to work with expected full-time working hours;
• -
• Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Hermès engages positive and passionate people who own the following requirements

• -
• Excellent interpersonal and communication skills, with a customer service orientation;
• -
• Team player mentality to build meaningful relationships and ability to work autonomously;
• -
• Availability, flexibility and dynamism to function in a high-pace environment;
• -
• Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.

WHAT WE OFFER

-

Contract Type: Internship

-

Working Hours: Full-time

-

Contract Duration: 6 months

-

Indicative Gross Monthly Salary: €1000

-

Benefits: €10 meal voucher per working day

In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès!