French-Speaking Gaming Customer Support Specialist

About The Role

Start: 28/9, 5/10, 19/10, 28/11

If you’re passionate about gaming and technology and enjoy helping others, this is an excellent opportunity to join an international team supporting players around the world. You’ll assist customers with technical issues, account management, and product-related inquiries while delivering an outstanding support experience across multiple communication channels.

Your Role

Provide customer support via phone, email, and chat in French and English
Assist players with account management, login, and payment-related inquiries
Troubleshoot technical issues involving gaming consoles, software, and connected devices
Guide customers through product setup, installation, synchronization, and troubleshooting
Provide information and assistance before and after product purchases
Accurately document customer interactions and follow internal support procedures
Escalate complex cases when necessary while ensuring timely follow-up
Deliver a professional, friendly, and customer-focused experience throughout every interaction

Your Qualifications

Native-level fluency in French
Good command of English, both written and spoken
Passion for gaming, technology, and consumer electronics
Excellent communication and problem-solving skills
Customer service experience is an advantage but not mandatory
Comfortable using multiple digital tools and support systems
Ability to multitask and remain organized in a fast-paced environment
Positive attitude, team spirit, and willingness to learn
Flexibility to work rotating schedules within business operating hours

The Offer

Office-based position in Lisbon, Portugal
Comprehensive paid onboarding and product training
Relocation support, including accommodation for candidates moving from abroad
Private health insurance from the first day of employment
Meal allowance
Stable full-time employment with rotating weekday shifts
International and multicultural working environment
Career development opportunities within a global organization
Modern office facilities and ongoing learning programs
Opportunity to turn your passion for gaming into an exciting international career