Sales Representative – Inbound/Outbound (Energy)

Job Overview
The Sales Representative – Inbound/Outbound (Energy) engages customers via inbound and outbound calls to support energy compar
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n and move-home journeys. The role focuses on guiding customers through options, explaining outcomes clearly, and helping them complete sign-ups while maintaining compliance, quality standards, and performance KPIs. This is a high-volume, adv
iso
ry-style sales role that prioritizes effective communication, positive customer experience, and consistent performance outcomes.
JOB DETAILS
Work set up: Onsite
Schedule: Monday to Friday | 7:00 AM – 4:00 PM (Manila time)
Holiday: Will follow New South Wales (Australia) holidays

RESPONSIBILITIES

Customer Engagement & Assisted Online Sign-Up
Engage customers via inbound and outbound calls to support energy needs through move-home and energy compar
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n journeys.
Support customers in completing their energy sign-up via approved company website(s), providing real-time guidance and assistance.
Use approved compar
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n and scripting tools to help customers make informed decisions aligned to their personal circumstances.
Explain compar
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n outcomes when required, including rates, fees, offers, benefits, and key terms.
Sales, Outcomes & Verification
Guide customers through compar
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n outcomes and next steps in the assisted online sign-up journey.
Confirm and verbally verify key plan details including rates, contract terms, retailer conditions, and eligibility criteria in line with compliance requirements.
Facilitate successful completion of online sign-ups while maintaining a customer-first, adv
iso
ry approach.
Manage objections professionally to support positive customer outcomes.
Performance & Targets
Achieve weekly and monthly activity, conversion, revenue, and quality KPIs as agreed with the Head of Retail Growth.
Take ownership of individual performance metrics including call volume, conversion rate, and revenue outcomes.
Contribute to overall team targets and performance objectives.
Maintain disciplined follow-up processes to maximise conversion opportunities.
Compliance & Quality Assurance
Strictly follow approved sales scripts, disclosures, and call frameworks at all times.
Adhere to all regulatory, privacy, consent, and compliance requirements relevant to energy and assisted online sales.
Maintain accurate and complete call notes, records, and
CRM
updates in accordance with audit standards.
Participate in call monitoring, QA reviews, coaching sessions, and mandatory compliance training.
Reporting & Accountability Requirements
The employee is expected to:
Meet agreed weekly and monthly sales, activity, and quality KPIs.
Maintain high accuracy in
CRM
records and call documentation.
Provide transparency in reporting of pipeline, conversion, and outcomes.
Escalate customer complaints, compliance concerns, or system issues promptly.
Participate in regular performance reviews and coaching sessions.
Compliance & Conduct
The employee must:
Comply with all BeMoved policies and procedures.
Ensure all customer interactions comply with applicable energy regulations, privacy laws, and consent obligations.
Protect confidential customer and company information at all times.
Represent the company professionally in all customer interactions.

QUALIFICATIONS

Extensive telesales experience
Strong sales capabilities and proven success in a sales role
Strong verbal English communication skills suitable for supporting Australian-based customers
Results-driven mindset with the ability to manage objections and close sales
High attention to detail, particularly in compliance and script adherence
Ability to work effectively in fast-paced, target-driven environments
Energy sector experience is an advantage
Familiarity with
CRM
systems or call center technology is preferred
Demonstrated accountability and ownership of responsibilities
Team-oriented with a collaborative and professional approach