Customer and Market Insights Manager

About the job The Customer & Market Insights Manager steers a talented team of researchers to delve into opportunity areas for the business. He/she must have an innate curiosity for people and passion to learn the business to be able to identify key areas of study – and deliver high quality and actionable insights for business growth. What You’ll Do: · Identify key areas of interest for the business and propose the research agenda. · Leads a team of Market Researchers & Strategists in developing research programs to gain market & customer insights. · Works with the team in preparation of reports and final analysis and recommendations that are relevant and of high quality. · Work with internal stakeholders or select external research firms to support the research requirements of the business. · Keep abreast of the latest industry and customer trends and maintain a comprehensive view on competitor activities. · Recommend studies, tools, or technology that may help augment understanding of the business and customers. · Develop a framework and process for working with internal stakeholders. · Introduction and implementation of process improvement projects under Market Research involving other functional units within the organization. · Mentor and motivate other members of the team. What You Need To Have: · Minimum 7-10 years working experience in leadership roles in customer insighting, business consulting or strategy functions · Experience managing research studies and large scale projects · High analytical skills; ability to analyze reports and see gaps for business opportunities · Strong communications skills · Ability to work in a collaborative environment and elicit support from other departments · Exhibits strong attention to detail · Experience in Power BI and advance analytical tools Sound knowledge of the Financial Services Industry or any closely related industries Job Perks You'll Enjoy: Hybrid work set-up Permanent dayshift schedule Up to 20% variable performance-based bonus HMO on Day 1 / HMO with dependents Access to mental health coverage and wellness partners Wellness Leave and Birthday Leave benefits Internal Career Mobility Empower Filipinos with innovative financial solutions at Home Credit Philippines. Click Apply Now and join a company where there are #NoSmallRoles and everyone is important. At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success. We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions. When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job. Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.