Team Lead

Shape the Future of Work with EpturaAt Eptura, we're not just another tech company—we're a global leader transforming the way people, workplaces, and assets connect. Our innovative worktech solutions empower over 25 million users across 115 countries to thrive in a digitally connected world. Trusted by 45% of Fortune 500 companies, we're redefining workplace innovation and driving success for organizations around the globe.Job DescriptionAs Team Lead, Support, you will lead a customer-facing Support team and be accountable for day-to-day service delivery, team effectiveness, customer outcomes, and operational performance. You will manage support volume, workflow, capacity, and productivity, while ensuring escalations are owned through resolution. The role requires strong people leadership, sound operational judgement, practical technical understanding, and effective collaboration with Product, Engineering, Cloud Operations, Customer Success, and other business teams.