Solution Delivery Manager

DescriptionDescription

This position is responsible for delivering solutions and technology associated with the Applied Solutions Program for all business units and platforms. Leader of a cross functional team that committed to delivering IT solutions/services to the business that will help with their success.

Responsibilities

Advanced knowledge of various systems/products in portfolio

Understanding of system dependencies and functions

Manage information/data gathering process

Manage delivery of new technologies and solutions

Identify, investigate, and resolve discrepancies

Assist and influence purchasing decisions within Program

Investigate new features and functionality of current and future technology

Guide and support departmental goals for all business units and product platforms

Develop and mentor direct reports; conduct formal performance evaluations and reviews

Continuing to improve processes and collaboration within department

Team building within department

Help create and maintain training for Operational Use

Lead team that is side by side with business when gathering/deploying solutions

Communicate and implement new training

Lead team in testing efforts needed for solution

Collect information on technology of newly acquired companies or fleet conversions

Participate in and lead parts of projects

Assign resources for projects

Coordinate travel for resources

Point of escalation to expedite resolution within department and projects

Manages requirements of new technologies and solutions

Works with business to determine needs in technologies

Evaluates business needs and identifies opportunities

QualificationsPosition Requirements

Formal Education & Certification

College diploma or university degree required

Degree in the field of computer science, management information systems, supply chain, business management preferred

Knowledge & Experience (at least 3 years experience for each of the following unless noted)

IT project or IT work related experience

Experience managing technology related projects and/or programs

Ability to manage multiple projects at one time

Extensive experience with core software applications

Excellent analytical, problem-solving, and mathematical skills.

Excellent written and oral communication skills.

Excellent listening and interpersonal skills.

Excellent understanding of the organizations goals and objectives.

Experience of working with systems used by multiple departments/whole company

Previous supervisory experience (at least 2 years)

Personal Attributes

Ability to effectively prioritize and execute tasks in a high-pressure environment.

Strong leadership skills

Ability to conduct research into systems issues and products as required.

Ability to communicate ideas to technical and non-technical audiences.

Logical and efficient.

Highly self-motivated and directed.

Keen attention to detail.

Strong customer service orientation.

Experience working in a team-oriented, collaborative environment.

Work Conditions

Occasional evening and weekend work to meet deadlines.

Ability to travel for projects as required (up to 25%)

Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:

1. Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.

2. Provide constructive guidance to other employees and representatives of third parties.

3. Contribute to providing the highest quality of products and services to customers.

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