Patient Scheduling and Insurance Coordinator

DescriptionJob purpose
A scheduler greets patients, answers incoming calls, triages emergencies, schedules new and existing patient appointments, send appointment reminders, request patient records, and follows up with patients.

Duties and responsibilities

Scheduling and confirming appointments
Welcoming patients and updating their information in the dental software(s)
Registering new patients according to established office protocols
Verifying insurance and accurately building patient insurance plans in the dental
software(s)
Assisting patients to complete all necessary forms and documentation
Answering and managing incoming calls
Responding and complying with requests for information
Preparing documentation for upcoming appointments
Checking daily appointment schedules and filling gaps to ensure positive production
Monitoring and replying to e-mails and voicemails
Maintaining a professional reception area
Safeguarding patient privacy and confidentiality
Maintaining OSHA and HIPPA Compliance
Perform all other duties as assigned

QualificationsHigh School degree or equivalent required
Exceptional written and verbal communication skills required

Working conditions:
Dental practices run at a fast pace and schedulers will be required to keep up with the flow of
doctors and patients.

Physical requirements:
Schedulers will be required to:
Sit for long periods
Look at a computer screen for extended periods
Stand for long periods.
Lifting up to 50 pounds

Reports to: Area Director of Operations / Operations Manager

Direct reports: None