General Manager

DescriptionLead the Bakery. Inspire the Team. Become an Auntie Anne's General Manager!

Our Mission

To create moments of joy through fresh baked favorites and unforgettable guest experiences.

Your Role

Lead the bakery, develop your team, and drive business success every day.

Known for our iconic freshly baked pretzels, Auntie Anne's delivers crave-worthy treats that make everyday moments better. We're looking for a reliable, results-driven General Manager who takes pride in building high-performing teams, delivering exceptional guest experiences, and leading a culture of accountability, excellence, and operational success.

As the General Manager, you will have overall responsibility for the bakery's performance, guest satisfaction, team development, financial results, and operational execution. Success in this role includes building a strong leadership bench, developing future managers, improving team performance, and creating a culture of accountability, engagement, and growth.

If you're passionate about leadership, enjoy developing others, thrive in a fast-paced environment, and are committed to driving results while maintaining a positive team culture, we'd love to meet you.

What You'll Do

Lead all daily bakery operations to ensure exceptional guest experiences and operational excellence

Recruit, hire, train, coach, and develop team members and future leaders

Build a positive culture focused on accountability, teamwork, communication, and respect

Drive sales growth and achieve bakery performance goals

Monitor labor, food costs, inventory, and overall profitability

Ensure compliance with all company policies, food safety standards, and operational procedures

Maintain high standards of product quality, cleanliness, food safety, and guest service

Manage scheduling to support business needs while maximizing team productivity

Conduct regular performance conversations, coaching sessions, and development planning

Establish clear performance expectations and provide ongoing feedback to support growth and development

Identify high-potential team members and prepare them for advancement opportunities

Hold managers and team members accountable for performance, attendance, guest service, and operational standards

Support succession planning by developing future Shift Managers, Assistant Managers, and General Managers

Conduct performance coaching, employee development, and corrective action when necessary

Ensure accurate cash handling, deposits, inventory controls, and loss prevention practices

Analyze business metrics and implement action plans to improve results

Resolve guest concerns promptly and professionally

Lead by example through professionalism, accountability, and a strong work ethic

Maintain a clean, organized, and safe work environment

Foster a culture of continuous improvement and operational excellence

Perks You'll Love

Competitive pay

Performance-based bonus opportunities

Free on-duty shift meals plus employee discounts on Auntie Anne's favorites

Paid training and leadership development opportunities

Career growth opportunities within a growing organization

Free uniforms

Eligible benefits may include health insurance, life insurance, paid time off, and a 401(k) plan

Supportive and team-oriented work environment

What We're Looking For

Must be 18 years of age or older

Reliable transportation and consistent attendance

Flexible availability, including evenings, weekends, and holidays as business needs require

Demonstrated commitment to punctuality, including arriving on time, prepared, and ready to work

Dependable attendance record with the ability to consistently support operational needs

Strong work ethic and commitment to accountability, ownership, and team success

Ability to proactively communicate scheduling conflicts, emergencies, or absences in accordance with company policies

Ability to follow and enforce company policies, procedures, and brand standards