Assistant General Manager (5272)

DescriptionLocation: Onsite-Property
Reports To: General Manager

Who We Are

At B.HOM Student Living, we are more than just a property management company—we create communities where people thrive. With a growing national footprint, we are building something special and looking for driven leaders who want to grow with us.
We live our core values every day:

People-First Service
Accountability
Empowerment
Grit & Perseverance
Diversity, Inclusion & Belonging

Position Summary

The Assistant General Manager supports the General Manager in overseeing all on-site operations and achieving financial and operational objectives for the community. This role plays a key part in ensuring accurate reporting, strong resident satisfaction, and compliance with company policies and applicable laws, while helping drive overall property performance.

What You’ll Do

Operations & Financial Support

Partner with the General Manager to maximize revenue and manage expenses within budget
Ensure accuracy of financial data, reporting, and revenue-related analytics
Oversee rent collection processes and coordinate with collection agencies as needed
Ensure all billing and revenue entries are accurate within property management systems

Resident Experience & Service

Respond to resident service requests and ensure timely resolution with maintenance team
Maintain high levels of resident satisfaction through proactive communication and follow-up
Support resolution of resident concerns and ensure proper documentation and follow-through

Leasing & Property Oversight

Assist with leasing activities including tours, applications, and lease execution
Inspect units, common areas, and property conditions to ensure standards are maintained
Support unit turns and readiness for scheduled move-ins

Team & Operational Execution

Partner with the General Manager to implement and maintain operational standards
Assist in training and developing on-site team members
Support scheduling and coordination of team activities and responsibilities
Ensure adherence to safety policies, inspections, and key control procedures

Compliance & Reporting

Ensure compliance with local, state, and federal housing and employment laws
Support eviction processes in coordination with legal counsel when required
Compile and analyze data for reporting and operational insights
Stay informed on industry trends and local market conditions

Resident Engagement

Support planning and execution of resident events and programming
Partner with Resident Life teams to enhance community engagement

Additional Responsibilities

Perform other duties as assigned to support community success

What We’re Looking For

Required Skills & Qualifications

Previous experience in property management
Strong understanding of property operations and financial fundamentals
Excellent communication skills with the ability to interact across all levels
Strong customer service and problem-solving abilities
Ability to manage multiple priorities in a fast-paced environment
Proficiency in Microsoft Office and property management systems
Demonstrated leadership and team support capabilities
Ability to obtain any required state leasing license within required timeframe

Preferred Qualifications

Bachelor’s degree
Experience in student housing or multifamily environments

Work Schedule

Primarily Monday–Friday
Extended hours, evenings, and weekends required based on business needs

Physical Requirements

Ability to move throughout the property and conduct inspections
Frequent use of computer and office equipment
Ability to communicate effectively in person, phone, and written formats
Occasionally lift up to 30 lbs.
Ability to travel locally and occasionally overnight as needed

Why Join B.HOM?

Competitive compensation + performance-based bonus opportunities
Comprehensive benefits package (medical, dental, vision)
401(k) with company match
12-weeks Paid Parental Leave
Company Paid Sabbatical Leave
12 company-paid holidays
Birthday holiday
Paid Time Off — Starting at 120 hours per year
Sick and safe time
Short and long-term disability insurance
Pet insurance options
Career growth opportunities within a rapidly growing organization
A people-first culture focused on development and success

EOE EmployerB.HOM is proud to be an Equal Employment Opportunity Employer. We are committed to fostering an inclusive environment that celebrates diversity and empowers our team members to succeed. Compensation varies based on experience, location, and market conditions.