Fulfillment Coordinator - 1st Shift

Essential Job Functions

• Process (wave, print / organize paperwork and labels) customer orders.
• Run stock reports to check for product availability.
• Generate all related paperwork and necessary information required for customer work orders, checking all orders for special requests, and post inventory records.
• Research aging orders, provide update to Operations Team.
• Complete productivity tracker (where applicable).
• Follow up with other departments to ensure the service standards are being met.
• Assure proper invoicing of accounts by verifying computer-generated invoices.
• Maintain damage records and back-order logs.
• Handle returned merchandise in an efficient manner and assure proper credit is given to customers.
• Oversee all paperwork associated with orders and maintain the corresponding files.
• Prepare reports concerning customer service activities.
• Maintain current and accurate procedure book, which details the processing requirements for each account.
• Answer phone calls and operate various types of office machines and computers necessary to perform duties.
• Greet customers and visitors to the office.
• Coordinate special and or last-minute shipping requests.
• Maintain inventory accuracy. Perform inventory audits, record results and measure trends.
• Complete billing per required company process
• Track and Trace orders as required.
• Duties, responsibilities, and activities may be assigned or changed from time to time.

Minimum Qualifications

• High School Education/GED and/or equivalent experience.
• Experience working in warehouse or similar environment, prior experience within inventory, wave planning or customer service helpful.
• Skills in planning, organizing, and juggling multiple priorities are required.
• Ability to develop and maintain effective relationships.
• Ability to follow procedures and work instructions. Attention to detail is helpful.
• Ability to communicate effectively and with professionalism (both verbal and in writing).
• Ability to operate office machinery including use of computer systems (such as Microsoft Word, Excel, and Windows) and learn customer software systems.
• Ability to perform calculations involving adding, counting, subtracting, division and multiplication.

Shift: Mon-Fri 08:00am - 04:30pm
Pay: $22.17/hr
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• Hub Group job postings are posted on our career site: https://www.hubgroup.com/careers