Junior IT Support Analyst

<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">The <strong>IT Department</strong> of one of the fastest-growing accounting firms in the country is seeking a <strong>Junior IT Support Analyst </strong>who is motivated to learn, excited to collaborate and passionate about delivering outstanding results. This individual will have a direct impact on our firm’s mission of serving as a catalyst for those striving to achieve their highest potential. </span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">In this role, you will focus on incoming service requests, troubleshooting various hardware/software issues, installation of new hardware, and documentation of completed work in a ticketing system. You will work collaboratively with other members of the IT team to ensure tickets are being resolved within acceptable timelines. </span></p>
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<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>What You’ll Do:</strong></span></p>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Triage incoming tickets and be the first contact for requests.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Assist with IT requests and project support activities as needed.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Scheduling and coordination of tickets.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Champion Conference Room technology including Audio/Video Conferencing.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Respond to incoming requests promptly and courteously.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Prioritize requests according to criticality.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Identify timely and accurate solutions to technical issues.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Provide initial help desk support (both remote and on-site) including hardware, software, and office equipment.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Document all support activities in ticket tracking database.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Inventory management of technology assets.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Assist with Employee account maintenance.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Deployment of equipment.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Create and update documentation.</span></li>
</ul>
<p> </p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>What We’re Looking For: </strong> </span></p>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Strong customer service skills including verbal and written communications; customer-focused with ability to effectively communicate with management, co-workers, and customers.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Superior time management skills including a sense of urgency and proactive approach.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Excellent analytical and problem-solving skills.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Exceptional organizational skills.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Self-motivated, results-oriented, and accountable.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Strict adherence to professional ethics.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Ability to work independently and in a team environment.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Ability to work on and successfully complete multiple tickets at the same time.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Strong computer aptitude and understanding of IT concepts, operating systems, business applications, printing systems, and network systems.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Self-motivated to research resolutions to technical issues independently and with limited guidance.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Drive to research and learn new technologies.</span></li>
</ul>
<p> </p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Your Qualifications:</strong></span></p>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">High School diploma required, technical or college degree preferred.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Technology certifications a plus.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Previous IT experience preferred.</span></li>
</ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span style="font-size: 16px;">The stated pay scale reflects the range that Anders reasonably expects to pay for this position.  The actual pay rate for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and firm business practices.</span></p></div><div class="title">Salary Range</div><div class="pay-range"><span>$45,000</span><span class="divider">—</span><span>$52,000 USD</span></div></div></div><div class="content-conclusion"><p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #661432;"><strong>Why You’ll Love Working Here:</strong></span></p>
<p class="paragraph" style="margin: 0in; vertical-align: baseline;"><span style="color: #000000; font-size: 12pt;"><span class="normaltextrun"><span style="font-family: 'Arial',sans-serif;">At Anders, taking care of our employees is a top priority. Our welcoming and collaborative culture will make you feel like a part of the team from day one. From professional development opportunities to benefits that directly impact mental, physical and financial wellness, Anders offers unique incentives that enrich your life and facilitate growth, including our Work Flex program which gives you the opportunity to work at our Chesterfield office, our Downtown St. Louis office, remotely, adopt a hybrid approach or even switch between these options as you prefer. Learn more about our full benefit offerings, Work Flex program, and our Inclusion Network at our careers page: <a href="https://anderscpa.com/careers/working-at-anders/">anderscpa.com/careers/working-at-anders/</a></span></span></span></p>
<p class="paragraph" style="margin: 0in; vertical-align: baseline;"><span class="eop" style="color: #000000; font-size: 12pt;"><span style="font-family: 'Arial',sans-serif;"> </span></span></p>
<p class="paragraph" style="margin: 0in; vertical-align: baseline;"><span style="color: #000000; font-size: 12pt;"><span class="normaltextrun"><span style="font-family: 'Arial',sans-serif;">All applicants for this position must be authorized to work in the United States now and in the future without requiring sponsorship. </span></span><span class="eop"><span style="font-family: 'Arial',sans-serif;"> </span></span></span></p>
<p class="paragraph" style="margin: 0in; vertical-align: baseline;"><span style="color: #000000; font-size: 12pt;"><span class="normaltextrun"><span style="font-family: 'Arial',sans-serif;"> </span></span><span class="eop"><span style="font-family: 'Arial',sans-serif;"> </span></span></span></p>
<p class="paragraph" style="margin: 0in; vertical-align: baseline;"><span style="color: #000000; font-size: 12pt;"><span class="normaltextrun"><span style="font-family: 'Arial',sans-serif;">For 60 years, Anders has delivered full-service accounting, tax, audit and advisory services to growth-oriented companies, organizations and individuals. Every day, our partners and staff serve as a catalyst for those striving to achieve their highest potential and carry this mentality on to our clients and community. Ranked #75 on Accounting Today’s List of Top Accounting Firms and continually named a Top Workplace, Anders is a member firm of LEA Global, one of the largest international associations of independent accounting firms. For more information on Anders, visit anderscpa.com and follow us on Facebook, LinkedIn, and Instagram: @AndersCPA </span></span><span class="eop"><span style="font-family: 'Arial',sans-serif;"> </span></span></span></p>
<p><span style="font-family: arial, helvetica, sans-serif;"><span style="font-size: 16px;"><em>If you have questions about the data we collect and how it's used, view the <a href="https://anderscpa.com/privacy-policy-2/?/" target="_blank">Anders Privacy Policy</a>.  </em></span></span></p></div>