IT Support Specialist

<div class="content-intro"><p>Lendz Financial offers a full-service direct wholesale residential mortgage lending platform, focused on helping mortgage brokers grow their loan origination volume with simplified processes and intuitive, tech-based solutions. We emphasize a modern, customer-centric approach, offering competitive rates, a diverse range of products, and rapid turnaround times. Committed to delivering a world-class experience for our broker partners, we streamline the lending process to ensure a smooth journey from application to closing.</p>
<p>Our core values, Thrive Together, Act Like an Owner, and Exceed Expectations, cultivate a collaborative, high-performance culture that drives our pursuit to become the undeniable leader in mortgage lending. Lendz is proud to be <a href="https://www.greatplacetowork.com/certified-company/7037364">Great Place to Work</a> certified and recognized as a <a href="https://www.scotsmanguide.com/features/top-workplaces-2026/">Scotsman Guide Top Workplace</a></p></div><p><strong>About the Role </strong><br>Lendz Financial is seeking an experienced and resourceful IT Specialist to serve as the primary onsite technology resource for our office. In this hands-on role, you’ll keep employees connected and productive by resolving technical issues, maintaining office technology, and delivering responsive support across the organization.<br><br>As the sole onsite IT team member and the first point of contact for incoming IT tickets, you’ll assess requests, prioritize urgent needs, and resolve in-person issues involving equipment, connectivity, account access, and authentications. You’ll work closely with our remote IT team to route requests appropriately and coordinate support when additional expertise is needed.<br><br>The ideal candidate brings at least two years of IT experience, strong troubleshooting skills, and the ability to work independently while responding quickly to time-sensitive issues. If you enjoy solving problems, helping people, and owning the day-to-day technology needs of a busy office, this role offers the opportunity to make a meaningful impact.</p>
<p><strong>What You’ll Do</strong></p>
<ul>
<li>Serve as the primary onsite IT resource and first point of contact for incoming IT tickets, assessing requests and prioritizing urgent needs</li>
<li>Provide timely, hands-on support for employee hardware, software, connectivity, account access, and authentication issues</li>
<li>Configure, deploy, maintain, and troubleshoot laptops, desktops, monitors, printers, phones, and other office equipment</li>
<li>Coordinate employee onboarding and offboarding, including device setup, account provisioning, access changes, and equipment collection</li>
<li>Troubleshoot wired and wireless connectivity, conference room equipment, and other shared office technology</li>
<li>Assist employees with business applications, productivity tools, and mortgage technology platforms</li>
<li>Partner with the remote IT team to route requests appropriately, coordinate escalations, and support system rollouts and other technology initiatives</li>
<li>Maintain accurate records of support requests, troubleshooting steps, resolutions, equipment inventory, and configurations</li>
<li>Identify recurring problems and opportunities to improve support processes and reduce disruptions</li>
<li>Provide practical training and guidance to help employees use technology effectively</li>
</ul>
<p><strong>What We’re Looking For</strong></p>
<ul>
<li>2+ years of hands-on experience in IT support, help desk, desktop support, systems administration, or a comparable role</li>
<li>Experience troubleshooting operating systems, business applications, user accounts, computer hardware, printers, and network connectivity</li>
<li>Ability to investigate unfamiliar issues, research solutions, and resolve technical problems with minimal supervision</li>
<li>Experience assessing incoming support tickets, prioritizing urgent requests, and recognizing when additional support or escalation is needed</li>
<li>Patient, approachable manner and a commitment to providing responsive employee support</li>
<li>Excellent written and verbal communication skills, including the ability to explain technical issues clearly to nontechnical employees</li>
<li>Strong organizational skills and the ability to manage multiple requests and competing priorities</li>
<li>Ability to maintain clear documentation of support activity, equipment, and recurring issues</li>
<li>Working knowledge of access controls, endpoint security, and secure handling of sensitive business information</li>
<li>Ability to work fully in office and provide hands-on support throughout the workday</li>
</ul>
<p><strong>What We Offer</strong></p>
<ul>
<li>Highly subsidized medical insurance</li>
<li>Low-cost dental and vision insurance</li>
<li>401(k) program</li>
<li>Health Savings Account (HSA)</li>
<li>Generous paid time off and company holidays</li>
<li>Ongoing training, mentorship, and professional development opportunities</li>
<li>A collaborative and supportive work environment that values ownership, innovation, and growth</li>
</ul>
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