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AI Product Support Specialist

Beam · New York, New York, United States

RemoteImported listingfull-timeabout 1 month ago

About The Role

Join Beam, a global startup focused on building AI that serves society. As an AI Product Support Specialist, you'll provide technical support, maintain support documentation, solve and triage issues, and collaborate to improve Beam Notes. Ideal candidates have experience in customer support, strong communication skills, and a passion for new technology.

  • Providing technical support to users through various channels, including email, phone, video, and live chat.
  • Building and maintaining clear support documentation, tutorials, and FAQs to ensure users can access information quickly and easily.
  • Collaborating with product and customer success teams to improve the user experience and share feedback and insights.

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