Customer Success Manager

Join Safecube, a fast-growing maritime logistics visibility platform, as a Junior Customer Success Manager. In this hands-on, cross-functional role, you will be the main point of contact for users and customers, guiding them through onboarding, providing support, and turning feedback into actionable product improvements. You will also track and report on customer usage and satisfaction, and experiment with modern tools and approaches to improve the customer experience.

• Guiding new customers through onboarding, providing training and resources to help them understand and use the service effectively.
• Acting as the primary point of contact for product- and service-related questions, centralizing requests and complaints, and coordinating with technical teams.
• Analyzing customer activity and feedback to identify opportunities for product improvement, and working closely with the product team to prioritize improvements.

What we are looking for

• Initial experience through an internship, apprenticeship, first role or early professional experience in Customer Success, technical support, SaaS, APIs, data products, product operations or a similar environment.

• A genuine interest in helping customers succeed and the ability to communicate clearly with both non-technical and technical audiences.

• Enough technical curiosity to understand a digital product, follow basic API or data concepts, investigate issues and work effectively with technical teams. You do not need to be a developer.

• A structured, reliable and proactive working style, with the ability to manage several customer topics and follow through on commitments.

• Strong written and spoken English. This is a must for the role, as customers and partners are international.

• A willingness to learn, test new approaches and improve processes rather than simply reproduce existing ones.

Nice to have

• Experience with technical Customer Success, SaaS platforms, APIs, data visualisation, geospatial or maritime products.

• Familiarity with ticketing systems, product documentation, customer usage dashboards or CRM tools.

• Practical experience using AI-assisted tools to research, summarise, document or automate work responsibly.

• Professional proficiency in French or another European language.