Customer Service Associate (MA 1297)

About Us Hytech is a leading management consulting firm headquartered in Australia and Singapore, specializing in digital transformation for fintech and financial services companies. We provide comprehensive consulting solutions, as well as middle and back-office support, to empower our clients with streamlined operations and cutting-edge strategies. With a global team of over 2,000 professionals, Hytech has established a strong presence worldwide, with offices in Australia, Singapore, Malaysia, Taiwan, Philippines, Thailand, Morocco, Cyprus, and more. About the Role As a Customer Service Associate , you will be responsible for providing timely, professional, and helpful support to customers through live chat, phone, and email . You will assist customers with inquiries and concerns related to our products, platforms, and promotions, while ensuring a positive customer experience. You will also handle customer feedback and complaints professionally, maintain accurate customer records, and provide administrative and documentation support to the team. When needed, you may also assist with the translation of customer announcements and notices to help ensure clear and effective communication. Responsibilities: • Provide front-line support to our customers via live chats, phones, and email. • Answering queries and resolving client issues regarding our products, platforms, and promotion. • Address customer feedback as well as complaints professionally. • Record and update customer data and other relevant information when necessary. • Supporting documentation/administrative needs within the department and supporting translation for customer announcement notices. Requirements: • Tertiary education, diploma or above. • Fresh graduates are welcome to apply. • Willing to work on shifts (including weekends if required). • Proficient in Microsoft Office. • Fluent in English and Arabic including written and verbal communication skills. Language skills in one of the following French/Spanish/Italian is mandatory . • Effective communication skills. • A logical and analytical approach to problem-solving. Desirable: • 1-2 years working experience, preferably in Customer Service (Financial / Forex industry would be a distinct advantage). • A genuine interest in working in financial markets and client services.