Customer Support Executive - New

Company Name:-Vyapar PVT LTD

Responsibility

• Attend incoming customer calls and take appropriate action and ensure there are no escalations on the service provided.
• Should be able to answer calls timely ensuring adherence to the process standards.
• Follow up customer calls wherever is necessary
• Attend mandatory training sessions to stay updated on product or company policy changes
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
• Follow established processes and procedures to maintain service quality.

Core Responsibilities

Customer Support

• ● Assist users via phone, email, and chat, providing guidance on software usage, resolving basic
• issues, and ensuring a positive experience. Log customer concerns and follow up until resolved.

Lead Generation

• ● Identify and qualify sales opportunities during support interactions, and reach out to potential
• users to introduce the software.

Desired Skills and Requirements

Exp : 0 (Fresher)

Any Graduate

• Fresher ( Pass out 2024)
• Having accounting knowledge is a plus.

Languages : English & Hindi

Other Mandates: Office-based work and weekly 6 days work.

Benefits

Full-time job

Incentive

Mediclaim benefits (Self + Spouse + Children + Mother & Father)

Attendance Incentive

NOTE : You can bring your friends along if looking for a job.

Company Website

Address

• GGR Towers 3, No 18/2B, Ambalipura, Sarjapur Main Rd, Bellandur, Bengaluru, Karnataka 560103
• I have also attached the set of Aptitude Question Paper and also shared the Status Sheet where you need to update the hiring no. verses achievements for every batch.