State Business Manager - Niger State at Airtel Africa

About The Role

Why Airtel Africa?

At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.

We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.

By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.

About the Role

The purpose of the job is to plan, monitor and ensure achievement of customer and revenue market share objectives set for zonal operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.

Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

Increase revenue earning customer net additions – Prepaid

Identify and formulate zonal sales strategies to help drive gross additions
Monitor churn & grace periods
Supervise health of acquisitions, compliance on activations,
Oversee activating connections as per the stipulated turnaround times

Increase revenue earning customer net additions – Postpaid

Identify and formulate zonal sales strategies to help drive gross additions
Monitor churn & grace periods
Supervise health of acquisitions and compliance on activations
Oversee activating connections as per the stipulated turnaround times

Achieve net revenue of the zone

Identify and formulate Customer Service development strategies to help drive Collections and Bad Debts performance of the zone
Propose and drive VAS Up selling activities
Drive the reduction of recharge turnovers and first bill churn & zero recharge.

Delivery on channel satisfaction score

Implement the audit and review of channel partners & distributors to ensure Healthy ROI
Monitor the timely disbursement of claims to the market and regular trade service.
Conceptualize, design and implement channel delight activities

Expand distribution width and depth

Identify and formulate zonal sales strategies to help drive Distribution across showrooms and Dealer Service Agents
Ensure expansions to align to dimensioned number of Active Easy Charge Outlets
Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets

Network coverage & quality

Network optimization
New sites ROI and deployment
Follow through in delivering cell availability, quality of calls and reduction of outages at sites within zone

Delivery showroom experience

Identify and formulate customer service delivery strategies to help improve customer satisfaction scores
Ensure provision of standard infrastructure at zonal showrooms,
Ensure showroom employees are upskilled in industry training and certifications for the role

Achieve employee engagement scores in line with the engagement target for the business area

Continuously motivating the front-line employees through leadership by examples
Implement all action plans that will address hygiene issues etc.

Educational Qualifications

Bachelor’s degree in Management or related Social Sciences
Masters in Business Administration is an advantage

Relevant Experience & Functional / Technical Skills

Minimum of 12 years’ experience in Retail sales, preferably in the Telecommunications, FMCG or the Manufacturing industry, with at least 4 years at middle management level
Excellent understanding and implementation of Route-to-Market (RTM) and Go-to-Market strategies
Extensive sales and business development experience with proven expertise in revenue generation and growth
Excellent product knowledge

Other requirements