Lead, IT Operations

Job Summary

The Lead, IT Operations will drive the strategic planning, implementation, and maintenance of IT systems and digital infrastructure across a network of healthcare facilities. This role ensures the seamless operation of technology platforms that support clinical, administrative, and patient management processes. By collaborating with healthcare leadership and IT teams, the Lead, IT Operations will enhance system reliability, data security, and innovation to improve healthcare delivery and operational efficiency. The position is critical in aligning IT solutions with organizational goals and regulatory standards.

Responsibilities

• Oversee the management and optimization of IT infrastructure, including networks, hardware, software, and cybersecurity, to ensure uninterrupted healthcare service delivery.
• Lead the implementation and integration of digital health solutions, such as Electronic Health Records (EHR) and Health Information Management Systems (HIMS), in compliance with industry standards.
• Develop and enforce IT policies, procedures, and best practices to safeguard data integrity, confidentiality, and availability.
• Monitor system performance, identify improvement opportunities, and drive IT projects that enhance operational efficiency and patient care.
• Provide technical guidance and support to IT staff and end-users, fostering a culture of continuous learning and adaptation to emerging technologies.
• 6-10 years of progressive experience in IT operations, with at least 3 years in a leadership role, preferably within the healthcare sector.
• Bachelor’s degree (BSc) in Computer Science, Information Technology, or a related field; a Master’s degree (MSc) is an advantage.
• Professional certifications such as ITIL, CISSP, or PMP are highly desirable.
• Strong knowledge of healthcare IT systems, data protection regulations, and cybersecurity best practices.
• Exceptional leadership, problem-solving, and communication skills, with a focus on delivering results in a dynamic environment.
• Must be a resident of Imo State or open to relocation.