Coordinator, Member Care

The Member Care team constitutes the ACC “front line” in handling a high volume of wide ranging member, customer and staff contacts. These contacts involve establishing and updating critical records, providing wide-ranging product and service information, processing sales and registrations, and resolving problems. The team must be knowledgeable about constantly changing information on College products, services, events, and activities; seek cross- and up-selling opportunities among College offerings; be able to resolve problems and multiple demands from members and customers quickly and effectively. The Member Care Associate is responsible for providing professional and technical support for programs, products and <acc.org>. The Member Care Associate is responsible for managing a high volume of telephone and email correspondence professionally and accurately; and ensuring detailed sales and service processing in a complex business system. The Member Care Associate will be an integral