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Senior Engineer

Nagarro · Remote, Mexico

Other EngineeringRemoteImported listingfull-timeabout 16 hours ago

About The Role

  • Tools to support: Zoom, Asana, G Suit, Box, Lucid Chart, MS Teams, SharePoint online
  • Should have strong troubleshooting skills and should be able to communicate with business users.
  • Should be willing to learn skills to support sites deployed on different technology platforms.
  • Should be able to proactively report updates and flag any potential blockers or risks.
  • Should be able to understand and translate business needs into feasible & effective solutions.
  • Should be able to provide KPIs and SLA reports on a monthly or quarterly basis.
  • Should have a good understanding of request tracking & ticketing systems.
  • Should be able to provide L2 support around collaboration tools

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