Partner Support Specialist – Google

Join Pax8 Singapore as a Partner Support Specialist – Google and play a pivotal role in helping partners successfully adopt, provision, and scale Google solutions across one of the world's fastest-growing cloud marketplaces.
🚀 Be Part of Something New
This is not a typical support role.
You'll be joining at a defining moment in Pax8's Google journey, helping shape and stabilise one of our most strategic vendor partnerships. Working at the intersection of partner support, cloud technology, operations, and enablement, you'll become a recognised Google subject matter expert while helping build the foundations for long-term success across the APAC region.
As Pax8 continues its AI-first transformation, you'll have the opportunity to work alongside evolving technologies, influence emerging processes, and develop specialist expertise that will open doors across our global organisation.
💜 Our Culture
At Pax8, it's business, and it IS personal.
We help small businesses turn their dreams into reality through the power of technology. Our people are passionate, creative, and unapologetically collaborative. We challenge each other with compassion, learn continuously, and celebrate success together.
We're looking for someone who enjoys solving complex problems, thrives in fast-moving environments, and wants to help build something meaningful from the ground up.
🎯 What You'll Be Doing

• Own and manage Google-related support cases, ensuring partners receive timely, high-quality resolutions.
• Investigate provisioning, licensing, and subscription issues across Google solutions.
• Perform approved manual remediation activities when automated processes fail.
• Collaborate with Support, Engineering, Product, and Google stakeholders to drive issue resolution.
• Create and maintain knowledge resources that improve self-service and reduce repeat issues.
• Identify trends, recurring challenges, and opportunities to improve the partner experience.

🌟 Why This Role Matters
Your work will directly influence how partners experience Google solutions through Pax8.
By helping resolve critical issues, building scalable knowledge resources, and strengthening support processes, you'll play a key role in enabling partner success, accelerating adoption, and helping Pax8 continue to grow one of its most strategic cloud partnerships.
✅ What Success Looks Like
You'll thrive in this role if you bring:

• Proven experience in technical support, partner support, service delivery, or escalation management.
• Strong troubleshooting skills and the ability to diagnose complex technical issues.
• Experience working with ticketing and case management platforms.
• Exposure to SaaS, cloud, marketplace, distribution, or managed services environments.
• Excellent communication skills with the ability to build confidence with both technical and non-technical audiences.
• A proactive mindset, strong ownership, and the ability to navigate ambiguity in a fast-moving environment.
• Experience documenting processes and creating scalable knowledge resources.

⭐ Nice to Have

• Knowledge of Google Workspace, Google Cloud, or Chrome Enterprise.
• Google certifications or a willingness to achieve them.
• Experience supporting cloud marketplaces, provisioning workflows, or subscription management.

🛡️ Trust and Hiring
At Pax8, we care deeply about building genuine, trust based relationships — starting with how we hire.
To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you're applying as your authentic self, you have nothing to worry about — we're excited to meet you.
We also use thoughtfully applied AI-enabled tools to support our hiring process. These tools may assist with tasks such as reviewing or prioritising applications, but hiring decisions