IT Support Intern

We’re Hiring: IT Support Intern
Based in Quito, Ecuador | Internship | Hybrid

About Us

Industry FinTech is on a mission to modernize how private capital markets operate. Our technology powers how firms raise capital, engage investors, and manage operations with transparency, efficiency, and compliance.
We’re headquartered in Miami with a growing team in Quito, and we partner with U.S. private equity firms, real estate investment groups, and capital raising teams across the U.S.
As our team continues to grow, we’re looking for an IT Support Intern to join our IT team and help us provide reliable, efficient day-to-day technical support across the organization.

The Role
As our IT Support Intern, you’ll provide first-level technical support to internal users and assist with the management and maintenance of company devices, accounts, equipment, and internal systems.
You’ll work closely with our IT team to handle support requests, configure equipment, manage user access and licenses, document IT processes, and help improve the way we provide technical support across the company.
If you’re proactive, organized, comfortable solving technical problems, and excited to gain hands-on experience in IT operations within a growing fintech company, this role is for you.

What You’ll Do

Provide first-level technical support to internal users, including hardware, software, and access requests
Handle and follow up on IT support tickets
Support the management and maintenance of company devices, accounts, and equipment
Configure and maintain laptops, user access, and software licenses
Support user and permissions administration across internal systems, including Microsoft 365
Assist with troubleshooting day-to-day technical issues
Help document IT processes, support requests, and incidents
Maintain organized and accurate IT records
Support the implementation of IT process improvements
Work closely with the IT team to ensure employees receive timely and effective technical support

What We’re Looking For

Currently in the final year of a degree in Information Technology, Computer Science, Systems Engineering, or a related field
Basic understanding of hardware, software, and operating systems
Familiarity with Microsoft 365 or similar workplace tools
Strong troubleshooting and problem-solving skills
Strong organizational skills and attention to detail
Good communication skills and a service-oriented mindset
Ability to learn independently and take ownership of assigned tasks
Proactive attitude and willingness to learn
English proficiency to communicate effectively with our U.S.-based team

Bonus Points For:

Previous experience providing technical support or working with IT tickets
Familiarity with Microsoft 365 administration
Experience setting up or configuring laptops and user accounts
Basic knowledge of user permissions, licenses, and access management
Interest in IT operations, systems administration, or cybersecurity

What You’ll Get

Opportunity to validate pre-professional internship hours
Hands-on experience in IT operations within a growing fintech company
Direct exposure to Microsoft 365, device management, user access, and IT support processes
Experience supporting an international team across Ecuador and the U.S.
Mentorship and hands-on training from our IT team
Hybrid work setup
Opportunities to learn, grow, and develop your career in IT

Ready to Join the IFT Team?
We’d love to hear from you! You can apply through one of these ways:

Send your resume in English to <[email hidden]> with the subject: “IT Support Intern – [Your Name]”
Apply through our hiring platform: Trakstar
Or apply directly via LinkedIn