Analyst II, Applications Software

Job Summary The City of Fort Collins is seeking a technology professional who enjoys solving problems and supporting systems that have a direct impact on the community. The Applications Software Analyst II provides technical support and application administration for the software, technology systems, and operational platforms used by the Streets and Traffic Departments. This on-site position supports a diverse portfolio of mission-critical technology that keeps transportation operations running safely and efficiently year-round. This position supports systems and equipment used for fleet management, snow and ice control, traffic operations, asset and work management, customer service, payroll, communications, and operational reporting. Applications include Cityworks, Centracs, CompassCom, MD30 systems, Certified Power, WXHorizon, Traffic Control RapidPlan, Paradigm weigh station software, Crash Magic, and command center technology. The Analyst configures and maintains applications, manages user access and dashboards, monitors vehicle tracking and operational systems, calibrates and maintains technology, analyzes operational data, and troubleshoots system and data issues. The position also supports system upgrades and changes and works directly with technology and software vendors to resolve hardware and software concerns. This position plays an important role in ensuring Streets and Traffic technology is reliable and ready when it is needed most, including during snow and ice control events. The Analyst serves as a technical resource and liaison between operations, City IT, vendors, and other City departments, helping staff use technology effectively and providing accurate information to support operational decisions, investigations, performance analysis, and continuous improvement. Essential Duties and Responsibilities The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive. Participate in new software system projects providing technical support and consultation. Perform gap analysis and recommendations on Commercial Off-the-Shelf software products. Support, maintain, and enhance CAD, RMS, and other mission-critical applications Implement system upgrades, integrations, APIs, configuration changes and data feeds Troubleshoot complex incidents and resolve data integrity issues across applications and databases Diagnosing incidents and enhancement requests while developing effective solutions Implement updates using source/object code, APIs, and data feeds Analyze database schemas and resolving data integrity issues Testing system upgrades and supporting User Acceptance Testing (UAT) Creating clear, user-friendly documentation for both technical and business audiences and providing user training and documentation Identifying opportunities for LEAN process improvement Supporting enterprise reporting tools such as Crystal Reports, SSRS, and PowerBI Maintaining application servers that support critical City functions Coordinating with vendors, reviewing contracts and statements of work, and ensuring quality delivery May ensure compliance with CJIS Security Policy, state reporting standards, and criminal justice data exchange requirements. Management Responsibilities No