Flight Data Executive (Hyderabad Operations (GA04EG01), IN)

JOB PURPOSE The individual will be responsible for handling the Tracker position. Trackers will be monitoring the Approach & Radar frequencies and recording the timings related to Airlines. Tracking the aircraft for operational related timings and UFIS updates. ORGANISATION CHART Duty Manager I Flight Data Executuve KEY ACCOUNTABILITIES Accountabilities Key Performance Indicators Update UFIS on flight parameters (TMO, ATA, ATD/OBL/OFB/Registration) Zero tolerance Obtain ETA via MVT/ATD/ ATC and advise Apron Controller on Resource allocations Nil error Monitor Taxi Routing on radio transmission and record the routing on ACDM. Time line Monitoring terminal activities and informing Apron Controller on conflicts % coverage Advise Baggage Carousal changes based on revised estimates of aircraft arrivals and coordinate with Terminal Operations Team on resource allocations Non conformance Provide information on resource breakdowns to Apron Controller, Planners and allocate resources in real time and maintain a log of maintenance activities % Coverage Tracking of Go around flights/LVTP/Diversions with reason, POB, FIC Name % Capturing Provide information to Airside Duty Manager during VVIP movement /General Aviation Flights/Medical Pax/MRO movement As per SOP Preparation of Shift reports ( SAR/ Selex report) Time line Service Behavior & Courtesy • Maintain a CX behavior score of ≥ 4.5/5 based on mystery audits or supervisor evaluations. • Demonstrate proactive assistance to passengers (minimum X instances per month). Operational Excellence • Maintain queue times within agreed KPIs (e.g., security < 10 min, check-in < 15 min). • Ensure baggage delivery within SLA (e.g., first bag within 10–12 min). • Maintain 100% compliance to SOPs while balancing customer needs. Issue Resolution • Resolve passenger queries on the spot where feasible; target ≥ 80% first contact resolution. • Ensure timely closure of complaints raised through feedback channels. Safety & Compliance + Courtesy • Zero safety violations while delivering courteous passenger assistance. • Provide clear and calm communication during irregular operations (IROPS). As per the CX targets mentioned EXTERNAL INTERACTIONS Airlines Ground Handlers Air Traffic Services Apollo Medical Centre Customs/Immigration/APHO Fuel Farm INTERNAL INTERACTIONS Airside Operations ARFF Terminal Operations Security and Control Technical Service Protocol Safety & Environment IT & Communications Financial Dimensions Billing for aircraft is directly implied from the data captured by tracker EDUCATION QUALIFICATIONS Any bachelor’s degree or Post Graduation Degree. RELEVANT EXPERIENCE 1-4 years of experience in Airline Operation Control Centre/ Aviation/Airlines COMPETENCIES Airport Capacity Planning (Practitioner) Flight Information Management (Practitioner) Technological Understanding (Practitioner) Operational Performance Monitoring (Practitioner) Airport Engineering Systems Understanding (Practitioner) Real-time Airport Resource Management (Practitioner) Radiotelephonic Communication Etiquettes (Practitioner) Incident Management and Communication (Practitioner) Networking Personal Effectiveness Teamwork & Interpersonal influence Stakeholder Focus Entrepreneurship Capability Building Social Awareness Planning & Decision Making Execution & Results Strategic Orientation Problem Solving & Analytical Thinking