Senior Implementation Consultant

<div class="content-intro"><h3><strong>About Staffbase</strong></h3>
<p>We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first <strong>AI-native Employee Experience Platform</strong>. Our<strong> industry-leading and award-winning agentic AI communications channels</strong> - intranet, employee app and email solutions - create engaging experiences that connect and empower employees.</p>
<p>Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis–St. Paul, our diverse team of 550+ employees supports 1,500+ customers—reaching over 14 million employees—in transforming their employee experience.<br>We are proud to be a <strong data-stringify-type="bold">Unicorn</strong> company—privately valued at over $1 billion—demonstrating strong growth, innovation, and lasting impact in our industry. Together, we’re shaping the future of workplace communication.</p></div><p><span style="font-size: 14pt; font-family: arial, helvetica, sans-serif;">We are looking for a Senior Implementation Consultant to use their delivery and technology expertise for client implementations of Staffbase. You have worked for several years as a consultant or in a similar role before, and understand the value of nurturing client relationships. This role is focused on making sure that new and existing Staffbase customers have an outstanding experience adopting the Staffbase platform. Your job is to see the world from the customers’ eyes and make sure they can move their content and comms processes into Staffbase.</span></p>
<p><span style="font-size: 14pt; font-family: arial, helvetica, sans-serif;"><strong>What you’ll be doing </strong></span></p>
<ul>
<li style="font-size: 14pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 14pt; font-family: arial, helvetica, sans-serif;">Lead new Staffbase customer implementations, including managing the project plan and project resources, for both onboarding and growth phases</span></li>
<li style="font-size: 14pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 14pt; font-family: arial, helvetica, sans-serif;">Ensure that a plan is in place for each engagement for deployment, change management, and adoption programs</span></li>
<li style="font-size: 14pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 14pt; font-family: arial, helvetica, sans-serif;">Clearly communicate implementation status, issues, risks, and effort</span></li>
<li style="font-size: 14pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 14pt; font-family: arial, helvetica, sans-serif;">Build and sustain in-depth product knowledge regarding our core products</span></li>
<li style="font-size: 14pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 14pt; font-family: arial, helvetica, sans-serif;">Understand customer use cases and requirements, and in turn, apply Staffbase best practices for enterprises to those customer implementations</span></li>
<li style="font-size: 14pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 14pt; font-family: arial, helvetica, sans-serif;">Apply vertical industry and functional best practices as applicable to each customer. For more advanced and bespoke packages, there will be other experts delivering functional knowledge and training </span></li>
<li style="font-size: 14pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 14pt; font-family: arial, helvetica, sans-serif;">Establish and oversee the customer’s initial adoption, training, and development of best practices to build a strong foundation before and during the initial rollout</span></li>
<li style="font-size: 14pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 14pt; font-family: arial, helvetica, sans-serif;">Troubleshoot and triage customer issues during implementation</span></li>
<li style="font-size: 14pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 14pt; font-family: arial, helvetica, sans-serif;">Work with Sales to scope, estimate, and write Statements of Work for new projects</span></li>
<li style="font-size: 14pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 14pt; font-family: arial, helvetica, sans-serif;">Partner with Sales and CSMs to develop a plan for making Staffbase a part of the client’s core architecture as well as identifying future growth and expansion opportunities with existing customers </span></li>
<li style="font-size: 14pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 14pt; font-family: arial, helvetica, sans-serif;">Function as the voice of the customer and provide internal feedback on how Staffbase can better serve our customers</span></li>
</ul>
<p><span style="font-size: 14pt; font-family: arial, helvetica, sans-serif;"><strong>What you need to be successful</strong></span></p>
<ul>
<li style="font-size: 14pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 14pt; font-family: arial, helvetica, sans-serif;">Familiarity with implementing Software-as-a-Service solutions</span></li>
<li style="font-size: 14pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 14pt; font-family: arial, helvetica, sans-serif;">Several years of experience working on enterprise-scale deployments</span></li>
<li><span style="font-size: 14pt; font-family: arial, helvetica, sans-serif;">Strong application functional expertise, experience in business application deployment cycles, and strong account management skills</span></li>
<li style="font-size: 14pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 14pt; font-family: arial, helvetica, sans-serif;">Project management experience</span></li>
<li style="font-size: 14pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 14pt; font-family: arial, helvetica, sans-serif;">Self-motivated team player ready to embrace a fast-paced, high-growth environment</span></li>
<li style="font-size: 14pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 14pt; font-family: arial, helvetica, sans-serif;">5+ years of consulting/client-facing experience</span></li>
<li style="font-size: 14pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 14pt; font-family: arial, helvetica, sans-serif;">Passion for cloud technologies</span></li>
<li style="font-size: 14pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 14pt; font-family: arial, helvetica, sans-serif;">Nice to have: comms background</span></li>
</ul>
<p><span style="font-size: 14pt;"><strong>What you'll get</strong></span></p>
<ul>
<li style="font-size: 14pt;"><span style="font-size: 14pt;"><em>Competitive Compensation -</em> we offer attractive salary packages, including LTIP (unit-based Long Term Incentive Plan)</span></li>
<li style="font-size: 14pt;"><span style="font-size: 14pt;"><em>Flexibility -</em> we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $2400 </span></li>
<li style="font-size: 14pt;"><span style="font-size: 14pt;"><em>Recharge -</em> 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August</span></li>
<li style="font-size: 14pt;"><span style="font-size: 14pt;"><em>Support -</em> we’re offering an RRSP program with company match and health plans, including dental & vision. Parents can get 12 weeks of paid parental leave</span></li>
<li style="font-size: 14pt;"><span style="font-size: 14pt;"><em>Volunteer Day -</em> you’ll get one day off per year for supporting a social project</span></li>
</ul>
<p><span style="font-size: 14pt; font-family: arial, helvetica, sans-serif;"><span data-sheets-userformat="{"2":769,"3":{"1":0},"11":4,"12":0}" data-sheets-value="{"1":2,"2":"In compliance with local law, we are disclosing the compensation, or a range thereof, for roles that will be performed in New York City. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Staffbase's total compensation package for employees. Pay Range: $XXX - $XXX base salary per year. Other rewards may include commissions and program-specific awards. In addition, Staffbase provides a variety of benefits to employees, including health insurance coverage, equity, paid parental leave, an employee growth budget, life and disability insurance, a retirement savings plan, wellness days, paid holidays and paid time off (PTO)."}">In compliance with local law, we are disclosing the compensation, or a range thereof, for roles that will be performed in Toronto. Actual salaries will vary and may be above or below the range based on various factors, including but not limited to location, experience, and performance. The range listed is just one component of Staffbase's total compensation package for employees. Pay Range: $100k - $124k CAD base salary per year. In addition, Staffbase provides a variety of benefits to employees, including health insurance coverage, equity, paid parental leave, life and disability insurance, a retirement savings plan, wellness days, paid holidays and paid time off (PTO).</span></span></p>
<p><span style="font-size: 14pt; font-family: arial, helvetica, sans-serif;"><span data-sheets-userformat="{"2":769,"3":{"1":0},"11":4,"12":0}" data-sheets-value="{"1":2,"2":"In compliance with local law, we are disclosing the compensation, or a range thereof, for roles that will be performed in New York City. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Staffbase's total compensation package for employees. Pay Range: $XXX - $XXX base salary per year. Other rewards may include commissions and program-specific awards. In addition, Staffbase provides a variety of benefits to employees, including health insurance coverage, equity, paid parental leave, an employee growth budget, life and disability insurance, a retirement savings plan, wellness days, paid holidays and paid time off (PTO)."}"><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;" data-sheets-value="{"1":2,"2":"In compliance with local law, we are disclosing the compensation, or a range thereof, for roles that will be performed in New York City. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Staffbase's total compensation package for employees. Pay Range: $XXX - $XXX base salary per year. Other rewards may include commissions and program-specific awards. In addition, Staffbase provides a variety of benefits to employees, including health insurance coverage, equity, paid parental leave, an employee growth budget, life and disability insurance, a retirement savings plan, wellness days, paid holidays and paid time off (PTO)."}" data-sheets-userformat="{"2":769,"3":{"1":0},"11":4,"12":0}">#LI-AC1</span></span></span></p><div class="content-conclusion"><h3><strong><img src="https://imgur.com/a/kIbq0q5" alt="" style="max-width: 100%;"></strong></h3></div>