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Monitoring ATM

brinks · Jakarta, Indonesia

Imported listingfull-time1 day ago

About The Role

  • Melakukan monitoring status mesin ATM/CRM/CDM secara real-time melalui sistem.
  • Mengidentifikasi gangguan (down, error, cash out, dll) dan melakukan eskalasi ke tim terkait.
  • Memastikan penanganan gangguan sesuai SLA yang ditentukan.
  • Berkoordinasi dengan tim FLM/CIT/teknisi untuk percepatan penanganan.
  • Melakukan follow up hingga mesin kembali normal (uptime terjaga).
  • Menginput dan mengupdate tiket/incident pada sistem monitoring.
  • Menyusun laporan gangguan dan performa ATM (harian/mingguan/bulanan).
  • Melakukan analisa awal terhadap penyebab gangguan (troubleshooting basic).
  • Memastikan ketersediaan cash ATM melalui koordinasi dengan tim CIT.
  • Menjaga akurasi data dan dokumentasi operasional.

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