Customer Service Team Lead - 12 Month Maternity Cover

Join Starling Bank, a leading digital bank on a mission to provide a fairer and smarter alternative to traditional banks. As a Customer Service Team Lead, you will inspire and motivate your team to deliver exceptional service to our customers. You will also drive continuous improvement within the contact center and the business. This is a hybrid role based in Cardiff, with a minimum of 10 days per month in the office.

• Positively influence and contribute to the team culture, motivate, coach and develop staff in the Contact Centre.
• Provide exceptional customer service via phone, email, live chat and social media in a live environment as required.
• Drive continuous improvement ethos within the contact centre and the business, actively improve processes, workflows and service to our customers.