Senior Technical Account Manager (SIEM/Security Analytics)

Join Anomali, a leading cybersecurity company, as a Senior Technical Account Manager. In this role, you will be responsible for driving customer adoption of the Anomali platform, building relationships with senior security leadership, and providing technical expertise to ensure successful usage and adoption. You will also track key account metrics, engage with various internal teams, and promote customer advocacy. This position offers competitive compensation, benefits, and opportunities for professional growth.

• Assurer la responsabilité de l'ensemble du parcours d'adoption d'un client, de l'intégration à l'utilisation complète du produit.
• Établir des relations durables avec les parties prenantes de haut niveau, en traduisant l'utilisation technique en valeur commerciale.
• Identifier les signaux de risque d'expansion et de renouvellement à partir des données d'utilisation et des relations avec les parties prenantes.

• Bachelor's degree in Computer Science, Engineering, or a related field. Additional 3 years of relevant experience considered in lieu of degree
• Demonstrated experience presenting to and building trust with senior security leadership (Director/VP/CISO level), including running QBRs/ERs that connect technical adoption to business outcomes
• Customer-first attitude; a listener who is customer-oriented and attentive to their needs
• Works well under pressure with a high tempo of operations
• Exceptional communication, presentation, and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences
• Willing to travel up to 25% of the time
• Expertise with at least one SIEM product (Splunk, QRadar, Arcsight, etc.) including implementation, configuration, integration and optimization
• Critical thinker with problem-solving skills; enjoys solving technical and challenging issues
• Significant experience working in enterprise accounts, SecOps, and Threat Intel
• Experience in managing multiple stakeholders and projects as a lead and team player. Adept influencer at the senior executive level
• Experience in using tools like Gainsight, SalesForce, and JIRA
• Strong grasp of general networking concepts and proficiency with various Operating Systems; proficiency with relevant log telemetry (network, Identity, etc.)
• Proven experience (5+ years) in a technical customer success, solutions engineering, sales engineering, or similar role, preferably in a SaaS or technology company with experience in cybersecurity technologies and architectures including coverage areas: SOAR, SIEM, Firewalls, EDR / XDR, Security Controls & Logs