IT Support Analyst

Join our IT team as an IT Support Analyst in our Chicago office. You will provide excellent customer service and support for our global workforce, manage IT-related aspects of employee onboarding and off-boarding, maintain and manage all endpoints, contribute to larger IT projects, and provide AV support for company-wide meetings/events. Benefits include medical, dental, and vision insurance, competitive pay, short and long-term disability, maternity and paternity leave, and more.

• Provide excellent customer service and timely support for our global workforce via our ticketing system, Slack channel/DM requests, and/or in-person support.
• Manage the IT-related aspects of employee onboarding and off-boarding processes, including provisioning system access and setting up user workstations.
• Maintain and manage all endpoints with our Intune and Kandji MDM systems, while performing regular audits to ensure accuracy and compliance with company policies.

• Ability to think critically, communicate well, and take initiatives
• Advanced knowledge of the macOS ecosystem and Windows
• Clear understanding of networking infrastructures, terminology, and hardware
• Clear understanding of standard corporate security practices (bonus points for security certifications)
• Advanced proficiency working with core IT systems and other IT management tools
• Advanced proficiency in MDM solutions (bonus points for certifications)
• Experienced with troubleshooting AV and conferencing equipment
• 2-3 years of experience in a fast-paced, corporate IT environment
• Experienced working with ticketing or helpdesk systems
• Associates in Computer Science
• Certifications including networking are preferred : A+, Network+