Engagement Manager

Join Clariti as an Engagement Manager II, where you will be the key to ensuring our clients receive exceptional service and outcomes. You will collaborate with various stakeholders, manage project lifecycles, lead a team of professionals, implement quality control processes, and provide regular updates to senior management. This role requires strong leadership, communication, and project management skills, as well as a deep understanding of the professional services industry.

• Collaborer avec Clariti, les intégrateurs de systèmes et les clients pour comprendre leurs besoins et garantir des résultats exceptionnels.
• Planifier, organiser et gérer tous les aspects du cycle de vie du projet en collaboration avec les gestionnaires de projet.
• Fournir une direction forte à l'équipe de services professionnels de Clariti, en menant une équipe motivée et cohésive.

• Proficient in leading organizational change and managing ambiguity, with a proactive approach to meeting dynamic priorities and exceeding customer expectations
• Demonstrated knowledge of the various functions and roles within the professional services industry, as well as an understanding of the different types of customers and their needs
• 4+ years of relevant consulting or industry experience, with proven ability to build trusted relationships with senior business and technology leaders (up to and including CxO)
• Expertise in objection handling, serving as the escalation point for client, partner, and team member concerns
• Actively looks for ways to improve process efficiencies and effectiveness
• 4+ years of experience leading and delivering enterprise-level IT engagements in SaaS-based Professional Services (most implementation projects take 12+ months)
• Track record of building excellent relationships with executive stakeholders and leading delivery for large transformation projects
• Ability to balance the need for profitability with delivering excellent customer experiences
• Ability to travel within the United States and Canada approximately 40-50%
• Ability to apply strategic thinking and demonstrate understanding of requirements to execute
• Extensive experience applying project management and agile methodologies to deliver high-quality services, effectively managing resources, and relationships with SI
• High level of Emotional Intelligence and the ability to successfully manage difficult customers
• Ability to make decisions guided by policies, procedures, and business plans with limited guidance
• Demonstrated leadership and management capabilities, including team motivation, resource management, and effective guidance, with a strong focus on delivering projects within budget and deadlines
• Familiarity with Salesforce-based platforms or GovTech/civic technology ecosystems
• Exposure to government workflows such as permitting, licensing, or service delivery
• Experience using AI tools to streamline how you work - documentation, research, or workflow efficiency