IT Manager

Join Butterfly Network, a revolutionary healthcare company, as an IT Manager. In this hands-on leadership role, you will oversee the day-to-day technology experience for every employee, manage the IT Service & Delivery Team, and ensure the security and compliance of our technology infrastructure. You will also have the opportunity to make a significant impact on the healthcare industry and save millions of lives.

• Lead the IT Service & Delivery Team, overseeing helpdesk and service desk operations, end-user device lifecycle, and administration of core SaaS applications.
• Manage IT procurement and vendor relationships, negotiating renewals, tracking spend against budget, and partnering with Finance and Security on purchasing workflows.
• Define and report on service levels, drive ticket volume down through automation and self-service documentation, and ensure endpoint and SaaS configurations meet security and compliance requirements.

• This is a hands-on leadership role: the ideal candidate has run a modern, cloud-first IT function, is comfortable working tickets alongside the team, communicates clearly with non-technical stakeholders, and thrives in a fast-paced environment where priorities shift and a small team supports the whole company
• Works closely with and manages strategic SaaS vendor relationships
• 7-10 years in IT and business/industry
• Leads with a continuous improvement mindset
• Partners with the Butterfly Technology leaders to develop the technology infrastructure strategy and execution for the enterprise
• Experience with Azure, Google Workspace, AnyDesk, Intune, Atlassian & JAMF is preferred
• Provides infrastructure services vision, enables innovation, and seeks to leverage IT trends that can create business value consistent with the company’s requirements and expectations
• Experience with high-availability architecture and multi-data center / cloud operations, including storage area network and redundant, highly available server and network architectures
• Maintain enterprise standards and adhere to the IT operations governance process
• Develops the technology management capabilities of the organization, managing and developing existing staff as well as recruitment
• Planning, project management and implementation leadership, identifying opportunities for automation, cost savings, and service quality improvement
• Experience in business/industry (beyond IT), managing cross-functional teams or projects, and influencing senior-level management and key stakeholders
• Hands-on technical depth enables direct oversight, problem-solving leadership and participation in complex infrastructure implementation, system upgrades and operational troubleshooting
• A minimum of five to seven years of leadership responsibilities