Head Waiter/Waitress

Key Responsibilities and Duties

Team Supervision

• Supervise and coordinate the activities of waiters, waitresses, and restaurant attendants.
• Allocate tables and service sections to team members.
• Monitor staff performance and ensure service standards are maintained.
• Provide guidance, coaching, and on-the-job training to junior staff.
• Assist management in briefing staff before service periods.

Customer Service

• Welcome and escort guests to their tables when required.
• Ensure guests receive professional, friendly, and efficient service.
• Handle customer inquiries, complaints, and special requests promptly.
• Monitor guest satisfaction and take corrective action when necessary.
• Build positive relationships with guests to enhance their dining experience.

Food and Beverage Service

• Ensure accurate and timely order taking and service delivery.
• Verify that food and beverages are served according to established standards.
• Assist with serving food and beverages during busy periods.
• Ensure correct table setup and presentation before service.
• Promote menu items, daily specials, and beverage offerings.

Operational Coordination

• Liaise with the kitchen and bar to ensure smooth service operations.
• Monitor service flow and resolve any operational issues.
• Ensure adequate stock of menus, napkins, condiments, and service equipment.
• Assist in coordinating special events, banquets, and functions.

Cash Handling and Administration

• Verify bills and ensure accurate processing of guest payments.
• Assist with cash handling procedures and end-of-shift reconciliation when required.
• Prepare service reports and communicate operational issues to management.

Health, Safety, and Hygiene

• Ensure compliance with food safety, hygiene, and health regulations.
• Maintain cleanliness and organization of dining and service areas.
• Ensure staff adhere to grooming, uniform, and safety standards.
• Report maintenance or safety concerns to management.

Education

• Secondary School Certificate or equivalent.
• Certificate or Diploma in Hospitality, Food & Beverage Service, or related field is an advantage.

Experience

• Minimum 2 to 3 years of experience in a restaurant, hotel, or food and beverage operation.
• Previous supervisory experience preferred.

Skills and Competencies

• Strong leadership and team management skills.
• Excellent customer service and communication skills.
• Good problem-solving and conflict-resolution abilities.
• Knowledge of food and beverage service standards.
• Ability to work under pressure in a fast-paced environment.
• Good organizational and multitasking skills.
• Ability to train and motivate team members.

WORK WITH CONSTANCE

🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.

• We believe in continuous learning and growth to help our teams achieve their full potential.
• A strong family spirit is part of our identity, we support and care for one another.
• We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
• Our passion for luxury hospitality is reflected in every detail of the guest experience.
• We are committed to environmental and societal contributions, integrating sustainability into everything we do.

🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.

🌿 Be part of a company that values people, innovation, and excellence.