IT Customer Support Analyst - Service Desk

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

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Named one of Modern Healthcare’s Best Places to work five times.

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Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.

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Acknowledged by Forbes as one of the Best Employers for New Grads.

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Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

Benefits

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• Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
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• For a comprehensive list of benefits, please click here: Benefits | CoxHealth

Job Description

The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.Education:

• Preferred: Associate's degree in Computer Science, Information Technology,

Experience

• Preferred: 1 year of experience in IT customer support, with a focus on end-user support and troubleshooting.

Skills

• Basic understanding of commonly used operating systems (e.g., Windows, macOS) and software applications.
• Strong communication skills, empathy, and patience to effectively assist end users with technical issues.
• Ability to diagnose and resolve simple technical problems such as password resets and basic software issues.
• Ability to effectively document support request and solutions for future reference.

Licensure/Certification/Registration

• N/A