Help Desk ITS III(35398)

Responds to user requests for system help;

• Identifies causes of user problems and potential solutions;
• Enters problem information into an automated issue tracking system;
• Corrects pended encounters either directly, or through working directly with vendors:
• Runs scheduled production jobs;
• Tests new production releases;
• Maintains Production Job Schedule;
• Prepares statistical reports on help desk utilization;

• Develops and executes test plans (scripts, plans, procedures and cases) to ensure that applications meet customer-defined business requirements.
• Preparing, analyzing and reconciling reports Proficient with Excel, Word, and Access
• Researching and problem solving report discrepancies; performs other duties as assigned

• "All your information will be kept confidential according to EEO guidelines". - All candidates who are authorized to work in US are encouraged to apply. - Candidates must clear the Background check prior to commencing the assignment.

THIRD PARTY CANDIDATES

Email your candidate/s resume to pete dot tylor at idealforce.com along with the following details: Rate, Current location and Availability.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.