Director of Implementation

About DoctronicDoctronic is the #1 AI doctor. Our AI is free, anonymous and HIPAA-compliant, and it has delivered over 30 million consults to date. In December 2025 we became the first and only AI legally authorized to practice medicine, renewing prescriptions autonomously under Utah's AI Learning Lab, and the first AI ever granted medical malpractice insurance. We are live in all 50 states and DC with AI and human physicians available 24/7, and we have raised $65M through our Series B from Abstract, Lightspeed, Union Square Ventures and others.We are now building the enterprise organization that takes this to health plans, health systems and the wider healthcare ecosystem. This role owns everything that happens after a partner signs.The RoleEvery signed partnership goes live on time, at quality, without engineering heroics. That is the whole mandate.We have live partners today and more in build, and we have learned the hard way that launch quality currently depends too much on who happens to be assigned. You will fix that: build the delivery pods, build the repeatable launch process, and own the launch date. Your primary metric is on-time launch rate, with a target of moving signature to go-live under 60 <days.You> will report to the Chief Business Officer and lead a team of deployment strategists and solutions engineers, growing to three pods. You will also be the escalation path for partners, which today defaults to engineering and should not.What You'll DoOwn the launch of every enterprise partnership from signature to go-live, across co-branded deployments, embedded chat and API integrationsBuild and lead delivery pods, each pairing a deployment strategist who owns the plan and the partner relationship with one to two solutions engineersOwn the requirements document and hold the line on scope. If a partner asks for something new, it goes to the deal desk and product, not into the buildOwn the technical service level agreement and the delivery commitments we make in every statement of work, including before signatureStand up the launch playbook: internal kickoff at 80% closed, external kickoff, build, QA, clinical readiness, go-live, and the 30-day retroRun the handoff from sales, and make sure nobody walks into a partner kickoff without having read the statement of workPartner with our Enterprise Product Lead on the bespoke versus platform call, and drive the share of partner requirements we can meet with existing product upward every quarterOwn the reuse verdict after each launch: template it, productize it, or retire itBe the escalation path, so that engineering can build instead of firefightWhat We're Looking For8+ years in implementation, professional services, technical program management or solutions delivery, including 3+ years managing peopleHas delivered technical integrations into regulated enterprises: health systems, payers, pharmacy, or financial servicesTechnically fluent. APIs, webhooks, SSO, and healthcare data standards such as FHIR. You can hold your own with engineers and be useful in the conversationHas told a customer no and kept the relationship. This is the single most important thing we are screening forHas built process where none existed, rather than administered process someone else designedWrites clearly and runs a meeting well. Most of the failure modes in this job are communication failuresBased in New York City or willing to relocate. This is a hybrid roleNice to HaveFHIR R4, HL7, or direct Epic or Cerner integration experienceHas run a pod, squad or forward-deployed engineering modelTelehealth or clinical workflow delivery experienceExperience introducing self-service tooling or a partner portal to reduce manual onboardingHas owned a technical SLA and the support tiering behind itCompensation & BenefitsBase salary range: $225-$250k + equityHealth reimbursement allowance, support for well-being, and flexible time off