Desktop Support Lead

Role:- Desktop Support Lead
Required:-
·Minimum experience 10Years
·Orienting, training, assigning, scheduling, and coaching members of the Desktop support team
·Ensure customer service excellence and guaranteed response times by actively monitoring support emails/cases and ensuring all tickets are resolved in a timely and comprehensive manner
·Mentor staff to guide customers toward self-serve support options in a service-oriented manner.
·Ensure all desktops are patched and maintained in a timely fashion. Responsible for implementing desktop security and ensuring software compliance (including mobile devices)
·Manage aging tickets in team queue identifying trends that negatively impact performance of desktop operations.
·Maintain device inventory
·Performs analyses and prepares reports on system problem trends and issues
All your information will be kept confidential according to EEO guidelines.