Automotive Technical Helpdesk Agent (German Speaker)

Join MSX International, a leading partner to vehicle manufacturers and mobility organizations globally. As an Automotive Technical Helpdesk Agent, you will provide expert assistance in diagnosing complex issues related to parts and support the dealer network with quick solutions to technical product issues. You will work closely with technicians in workshops and dealerships, offering parts advice and acting as an interface between the manufacturer and dealers. Enjoy the flexibility of working from home or a remote location, regular training, and access to global career opportunities.

• Provide expert assistance in diagnosing complex issues related to parts and support the dealer network in finding quick solutions to technical product issues.
• Work closely with technicians of workshops and dealerships, providing parts advice and support via specified communication channels.
• Act as an interface between the manufacturer and the dealers, leveraging practical workshop experience to support dealerships with parts-related inquiries.

Qualified candidates must be highly motivated, self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision. The successful candidate must also reflect an exceptional track record and attributes that includes:

• Proven automotive experience, ideally in a dealership, workshop or at a manufacturer, (Aftersales retail experience is an advantage)
• Confident in technical concern resolution and warranty procedures
• **Fluency in English and a minimum B1-B2 level of German are required**(other languages as a plus)
• Experience with a high-performing, collaborative, constructive peer group is a plus
• Very good verbal and written communication skills with high attention to detail
• Ability to work on own initiative with attention to detail with flexible and proactive personality
• Personal qualities of integrity, credibility with high-level of organizational and time management skills
• Strong business acumen and customer focus

Additional Information

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement

• Parts, Accessories & Service Performance

• Actionable Insights

• Repair Optimization & Compliance

• Learning Solutions

• Distribution & Sales Performance

Our proven track record means that we now partner with almost every car manufacturer on the market.

**The MSX Purpose**

To empower Movers and Makers to thrive in our ever-changing world

**The MSX Mission**

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

**The MSX Vision**

To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.